People Analytics Officer

• Apr 2023 - Present

Projects Officer

• Feb 2022 - Present

project coordinator

• Aug 2021 - Feb 2022

Main tasks and responsibilities:. Prepare and implement needs assessment research plans.. Preparing reports on the progress of the project and activities.. Preparing activity requests for the project.. Implementation and development of the project work plan in terms of time, costs, and quality in a way that achieves the project objectives.. Follow up on partners and trainers within the project and activities and coordinate their roles in them.. Coordination with the Communication Department to implement the approved communication plan.. Determining the information of partners and trainers who need residency from other than governorates.. Follow up on the payment of financial dues and allowances.. Contribute to the activities of the Programs Department and develop its own plans Show less

Project Assistant

• Mar 2021 - Jul 2021

Main tasks and responsibilities:1. Contribute to the preparation of activity requests for projects. 2. Determining the needs of projects and activities (halls - logistics - hospitality - transportation). 3. Telephone or electronic communication within the project plan (beneficiaries - trainers). 4. Preparing and recording checklists within projects 5. Preparing the electronic forms for the project. 6. Preparing the pre and post-tests for evaluation. 7. Working on archiving and documenting all project data and activities in accordance with the approved archiving systems. 8. Follow up on the payment of financial dues and allowances to trainers and beneficiaries. 9. Preparing periodic and interim reports on the completion stages of the project. Show less

Monitoring And Evaluation Officer

• Dec 2020 - Feb 2021

The general objective of the job: Follow up the role of the Monitoring And Evaluation department within the projects and activities of the foundation and prepare reports, and monitor the institution's database.Duties and Responsibilities:1. Assist in creating, implementing, and coordinating needs surveys within the foundation (interviews –Field visits - focus groups...)2. Create different data collection tools within the various projects and activities of the foundation (forms - Recording - evaluation - pre and post evaluation ....), and to ensure the quality of the data that was carried out collected and analyzed.3. Preparing monitoring and evaluation plans based on the data from and of the Foundation's projects and activities, and follow up their implementation and change.4. Coordination with the Monitoring and Evaluation Assistant to establish feedback mechanisms from beneficiaries of the foundation’s projects and activities, in cooperation with the Director of Monitoring and Evaluation.5. Conduct periodic updates on the program indicators follow-up schedule within the institution.6. Preparing various reports (project reports - activities - partners). Show less

Co-Founder

• Jun 2020 - Oct 2021

Damascus, Syria Believing in the importance of statistics and data science, we strive to provide our services on three main domains: - The serviceable domain: We seek to deal with various entities (companies - organizations - volunteer initiatives - educational institutions - ...) by collecting, describing, analyzing, visualizing data, performing reports, and offering consultants that could help in making the right decisions with the highest accuracy, fastest time and lowest possible cost. - The educational domain: We are working on training courses related to statistics and data science and their importance, and the skills and tools that must be possessed to enter the labor market and the field of scientific research. - The voluntary domain: As an indivisible part of the local society, and since spreading statistical awareness is one of our main goals, we believe it's our responsibility to contribute in educating and lecturing local students who wish to learn about this interesting field and help them to take their first steps in achieving their scientific researches sufficiently. There's no fixed place of business for our team, as we work from everywhere and at any time because we believe that we've already hit the era of electronic and online services. Show less

Communication Officer

• Oct 2020 - Feb 2021

Back Office Employee

• Mar 2020 - Jan 2021

• Receiving complaints from call center and customer service representatives to solve the customers' problems.• Assisting and coordinating with other departments like IT, marketing, Technical department, and even customer care employees to ensure that the problem has been solved successfully.

Social Media representative

• Nov 2019 - Feb 2020

- Providing quality customer service to subscribers and prospective clients over the telephone.- Dealing with a wide range of customer profiles, Working in High –paced and stressful environments.- Promoting services and products of MTN to all callers.

contact Center Representative

• Oct 2018 - Nov 2019

Core Purpose of The Job: Provide quality customer service and support to subscribers and prospective clients over the telephone.Task Complexity:- Answer the caller and inquire about the purpose of the call.- Provide the caller with requested and necessary information/ service according to company policies and procedures.- Promote services and products of MTN to all callers.- Execute caller’s request according to company policies, procedures & processes.- Receive, filter and transfer callers’ complaints to the concerned person(s)/ department.- Educate subscribers and prospective clients about the products and services offered by MTN Syria.- Reports to the Supervisor/Senior lead any alarming complaint. Show less

collecting officer

• Mar 2019 - Nov 2019

Technical Support Agent

• Jan 2018 - Apr 2018