Experience

Proactive Health Solutions (Pty) Ltd

• Wellness and Fitness Services
• 1 - 100 Employee

• EAP Client Relationship Coordinator

  • Aug 2022 - Present

  Being responsible for all Client Relationship Management for all PHS clients.Involved in CRM related on-boarding functions for all new EAP clients.Performing presentations that are within scope of my area of responsibility.Coordinating all functions relating to client relating to wellness events as advised by the EA Operations Manager.Creating content for monthly wellness presentations.Doing monthly news letters.Updating CRM Drop Box for monthly projects. Planning and Coordinating of projects.Client orientation and contact face.Building and establishing positive relationship between PHS and its clients.Planning and Coordinating executive medical assessments.Monitoring client satisfaction through follow ups.Initiating measures to research and to resolve clients raised issues.Insuring prompt resolutions to clients raised issues and giving feedback to clients.Ensuring compliance with applicable procedures and internally quality assurance procedures.

• Customer Relationship Management Consultant

  • Oct 2018 - Sep 2022

  I am an experienced customer relations representative with a demonstrated history of working in the Health and Wellness industry. I enjoy offering support to clients, addressing their needs and resolving their issues. My focus is on managing accounts, planning and consulting on employee awareness programs, pre- employments and executive medical assessments for our clients. I do Planning, facilitating, and coordination of the above mentioned services for clients in the public and private sector.I’m the client first contact, and I provide them with support to make sure that they receive beyond their expectation and get easier access to our services.I do service marketing presentations to clients and other stakeholders, to motivate, educate and show them the benefit of and the importance of making use of our service, to improve their work performance and mental health. Especially now that we all have to find innovative ways of adjusting and living with the challenges brought by Covid 19, both at work and at our homes



mohokare local municipality

• Graduate Trainee

  • Oct 2016 - Oct 2017