Experience

TRANSSION HOLDINGS

• China
• Telecommunications
• 700 & Above Employee

• Software Testing Engineer

  • Aug 2020 - Present

  *Software Testing Engineer: I work in the quality assurance department which is the department responsible of the quality of software of Tecno,Infinix and Itel smarts and feature phones before releasing to the markets and make sure it is up to the user requirements and do this test(First version test,Mp version test,Update MP version test,GPS test and sales tracker test) *TL assistant: As team leader assistant I take the role of the team leader when he is not there and do the following instead of him(Send and arrange daily work to the HQ,assign the daily tasks for testers,contact with project leader,provide assistance for testers, collect require data and send to the HQ,follow up emails,deal with urgent tasks) *Field test Specialist: Before the company send a shipment to a new country, we as field test specialist have to go there and do test for the samples of the devices will be sold there, and testing the network and make comparison with other companies phones that already released in the country *Technical Support: Providing all the technical assistances for Carlcare department staffers for the issues related to our company platforms,tools and devices and provide the required guidance Show less



Saudi Architects

• Riyadh, Saudi Arabia

• IT Helpdesk Support Engineer

  • Mar 2019 - Apr 2020



specialized by stc

• Saudi Arabia
• Telecommunications
• 400 - 500 Employee

• Sales And Marketing Specialist

  • Oct 2017 - Feb 2019



Adiyat Marketing & Distribution

• Sudan
• Retail
• 1 - 100 Employee

• Senior IT HelpDesk Support Engineer

  • Nov 2014 - Dec 2015

  - Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware. - Respond to queries either in person or over the phone.  -Write training manuals.  -Training Computer users.  -Maintain daily performance of computer system.  -Respond to email messages for customer seeking help.  -Ask question to determine nature of problem.  -Walk customer trough problem solving process.  -Install, modify and repair computers software and hardware.  -Clean Up computers.  -Run diagnostics program to resolve problem.  -Resolve Technical problem with local area network (LAN) and wide area network (WAN) and other systems.  -Install computers Peripherals for users.  -Follow up with customer ensure issue has been resolved.  -Gain feedback from customers about computer usage. Show less