IT Support

• May 2023 - Present

IT Support Specialist

• Nov 2021 - Apr 2023

Technical Specialist (ENBD)

• Oct 2019 - Dec 2020

Technical Specialist (Dubai Holding)

• Dec 2018 - Jun 2020

IT Support analyst & Coordinator

• Jun 2016 - Jun 2018

Associate - End user support

• Jan 2015 - Apr 2016

System operations Specialist

• Apr 2013 - Apr 2014

Responsible for monitoring various Unix Servers and providing support to the applications on Unix servers through IBM tivoli netcool and other monitoring tools. Perform temporary, Urgent or Emergency scheduling changes. Monitor batch cycles for daily, weekly, monthly, quarterly jobs and report statistics to client Monitor script batches on Control-M EM, Workload Manager and HP Unix. Order and Forcing jobs on Control-M EM and Work load Manager. Perform job actions on Control-M and WLM AJF. Worked on Incident, problem and change management. Worked on with various ticketing tool like TSRM, Maximo and Remedy. Worked on special user authentication in server level for remote access. Worked on high severity issues and resolved within the SLA. Document and analyze problem details, and perform root cause analysis. Having periodic meetings with the onsite team for discussing the system status. Skilled at scheduling the deliverables, interacting with customers and organizing training for the team members. Show less