Experience

ER24

• South Africa
• Hospitals and Health Care
• 400 - 500 Employee

• Emergency Resource Officer

  • Mar 2017 - Present

  Company : ER 24 Emergency Medical Care Date : 01st March 2017 to 2020 On the 01st of March 2017 the new Vodacom emergency contact centre was opened/ launched at ER24, I monitored the contact centre night duty team until the permanent supervisor was appointed; I know how to handle the pressure. Duties and responsibility: (2 IC) Team leader • Monitor consultants schedules i.e. login in and log out time • Not Ready time • Monitoring service level • Shift report Position Emergency Resource Officer Duties and Responsibilities: • Receive and handle emergency calls for 112 contact centre • Analyze and identify the nature of the call • Transfer and connect the call to the relevant department Show less



Digicall

• Call distributor agent (CDA)

  • Dec 2013 - Present

  Taking calls and transferring them to the police, fire , ambulance and sea rescue. Taking calls and transferring them to the police, fire , ambulance and sea rescue.



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• call centre

  • 2010 - 2012

• call centre

  • 2010 - 2012

• call centre

  • 2010 - 2012