Experience

Owens Realty Services

• United States
• Commercial Real Estate
• 1 - 100 Employee

• Assistant Site Manager

  • Aug 2021 - Present



Rentyl Resorts

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • May 2021 - Aug 2021

  Orlando, Florida, United States



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Guest Relations Specialist

  • Mar 2020 - Oct 2020

  Orlando, Florida, United States I was selected to be a part of the opening team that would go on to attain the recognition as the highest performing property in overall guest satisfaction for the fiscal year at Walt Disney World Co. I managed our guests experiences from arrival to departure on a daily basis I was responsible for coordinating all aspects of our VIP arrivals

• Guest Relations Specialist

  • Sep 2017 - Mar 2020

  Orlando, Florida I was selected to be a part of the opening team at Disney’s Coronado Springs Gran Destino tower Oversaw the overnight operation for 2475 guest rooms on a nightly basis Main area of Focus is delegation of overnight work orders for all resort Lines of Business and room assignment. Collaborated with Resort partners to ensure we achieved a seamless Guest Experience from arrival to departure Guided the front desk Cast daily to ensure understanding of their role, materials and service… Show more I was selected to be a part of the opening team at Disney’s Coronado Springs Gran Destino tower Oversaw the overnight operation for 2475 guest rooms on a nightly basis Main area of Focus is delegation of overnight work orders for all resort Lines of Business and room assignment. Collaborated with Resort partners to ensure we achieved a seamless Guest Experience from arrival to departure Guided the front desk Cast daily to ensure understanding of their role, materials and service expectations, as well as Computer System knowledge Prioritized room inventory based on category and guest request, consulted with other lines of business partners, and resolved any conflicts so we were able to meet guest expectations I was able to use my proficiencies in Microsoft Office to assist with daily tasks as well as special projects



Hotel ibis Wroclaw Centrum&Novotel Wroclaw Centrum

• Front Office Manager

  • Dec 2014 - Jul 2017

  Wrocław Area, Poland Selected to be a part of the opening team for new, rebranded, Accor Group ibis Wroclaw Centrum& Novotel Wroclaw Centrum Coach, Mentor, Develop and Empower team-members - monitored 50 employees across multiple lines of business Oversaw daily matrix measurements, that led to our team being awarded “Best-in-Class” by Trip Advisor Illustrated strong competencies in the role of concierge for our 500 room resort