Experience

Alteram

• South Africa
• 1 - 100 Employee

• Contact Center Agent

  • Mar 2023 - Present

  • Taking inbound calls from clients using Telviva and QueueMatrics system. • Navigating client’s information using Citrix. • Assisting client with compensation funds claim using SAP finance system. • Client details capturing on Excel. • Assisting clients with query regarding the claims and funds progress using SAPA CRM system. • Assisting clients to navigate and register with compensation funds. • Assisting clients to submit the ROE (returns of earnings) • Taking inbound calls from clients using Telviva and QueueMatrics system. • Navigating client’s information using Citrix. • Assisting client with compensation funds claim using SAP finance system. • Client details capturing on Excel. • Assisting clients with query regarding the claims and funds progress using SAPA CRM system. • Assisting clients to navigate and register with compensation funds. • Assisting clients to submit the ROE (returns of earnings)



Slayers fashion House (wholesale and supply shop)

• Shop Manager

  • Jan 2022 - Feb 2023

  Shop manager Key responsibilities • Develop day-to-day operation of the store. • Ordering, recording and managing inventories. • Ensuring that stock is delivered at takealot for online selling. • Managing and accounting for all money handling procedure using Microsoft Excel. • Ensuring the shop is adequately stocked, clean and visually appealing. • Serving customers and processing sales transaction. • Answering customer calls, listening to their concerns and solving problems. • Responding to customers on the website and WhatsApp. • Courier organizing for collecting inventories to the short and long distance customers. Show less



Servest SA

• South Africa
• Facilities Services
• 700 & Above Employee

• Administrator

  • Oct 2019 - Dec 2021

  2 years’ experience Key responsibilities • Contract and documentation controller. • File capturing and uploading contracts on Doc-IT system. • Ensure that records of Servest employee`s contracts are kept safe and available for future use. • Maintain a process for document management within the cleaning department. • Produce or setup of document and filing system. • Conduct document reviews and ensure accuracy. • Initiate document updates including their maintenance and validity. • Collaborate with stakeholders in the collection or supply of required contracts. • Facilitate sign off and approval of contracts. • Assist with contract completion and follow up on outstanding documents for the completion of the contract. • Performed administrative tasks such as auditing files and scanning of contracts. • Coordinating report of week duties and ensure that the report is received by the management. • Preparing, organizing and storing contracts manual and in digital form. • Create, organize and maintain a filing system for hard copy contracts Show less