Experience

Boulevard
• United States
• Real Estate Agents and Brokers
• 1 - 100 Employee
• Onboarding Specialist

  • Feb 2022 - Present


MINDBODY, Inc.

• United States
• Hospitals and Health Care

• Technical Support Specialist

  • Apr 2017 - Sep 2020

  Provided post-sale support to customers via written and verbal communication in numerous areas, including all Mindbody software products, driving customer revenue growth accounts receivable, payment processing, retention, and account updates. Resolved customer issues, questions and problems related to services or products by gathering information by questioning through curiosity and identifying the best resolution or appropriate next steps.

• Implementation Specialist

  • Mar 2015 - Apr 2017

  Provided software training and onboarding support to MINDBODY customers. Coached customers throughout the initial implementation of their MINDBODY software to reach their goals and realize the value of the software. Recommended and helped to implement value‐add services available and acted as a liaison between the customer and other Mindbody teams.



Fusion Contact Center

• Telecommunications
• 1 - 100 Employee

• Customer Support Team Lead

  • Jan 2013 - Mar 2015

  Found tools and researched new ways to motivate customer support representatives. Assisted with escalated clients to ensure a continuous positive experience moving forward. Provided weekly reporting to provide KPIs and metrics requested for all representatives.

• Customer Support Specialist

  • Aug 2011 - Dec 2012

  Completed inbound sales calls and provided account assistance through phone and written communication. Created lists of leads with expiring credit card information and reached out to sell ongoing subscriptions.