Experience

DeVry University & its Keller Graduate School of Management International

• Higher Education
• 1 - 100 Employee

• Student Support Advisor

  • Apr 2021 - Present

  • Promote student success through an advocacy-based model of advising, providing academic and financial aid guidance throughout the student life cycle • Review degree plans and financial aid plans with caseload of 350 students • Collaborate with Admissions to review academic program options and costs with prospective students • Utilize multiple systems to track student academic progress, persistence and graduation data • Promote student success through an advocacy-based model of advising, providing academic and financial aid guidance throughout the student life cycle • Review degree plans and financial aid plans with caseload of 350 students • Collaborate with Admissions to review academic program options and costs with prospective students • Utilize multiple systems to track student academic progress, persistence and graduation data



OnProcess Technology

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Logistic Services Representative

  • Nov 2020 - Apr 2021

  • Managed 100 daily customer calls, advising customers on behalf of client and escalating as needed • Updated database daily with detailed information regarding customer correspondence • Managed 100 daily customer calls, advising customers on behalf of client and escalating as needed • Updated database daily with detailed information regarding customer correspondence



Core One Real Estate

• United States
• 1 - 100 Employee

• Executive Assistant

  • May 2020 - Nov 2020

  • Conducted regular assessments of apartment communities to identify resident and facility needs • Oversaw client appreciation program, designed to increase retention across the community • Led marketing and communication efforts to build new client engagement, including targeted • Conducted regular assessments of apartment communities to identify resident and facility needs • Oversaw client appreciation program, designed to increase retention across the community • Led marketing and communication efforts to build new client engagement, including targeted



Berkshire

• United States
• Human Resources Services
• 1 - 100 Employee

• Leasing Professional

  • May 2018 - May 2020

  • Provided tailored experience for prospective residents, including reviewing amenities, leading tours, and creating lease contracts for qualified applicants • Maintained regular phone and email communication with residents; resolved questions and concerns • Increased resident retention through relationship building and attractive lease renewal options • Provided tailored experience for prospective residents, including reviewing amenities, leading tours, and creating lease contracts for qualified applicants • Maintained regular phone and email communication with residents; resolved questions and concerns • Increased resident retention through relationship building and attractive lease renewal options



SynerMark Properties

• Leasing Professional

  • Mar 2017 - May 2018

  • Managed end-to-end application processes, including approval documentation and contract creation • Processed rental and deposit payments • Managed end-to-end application processes, including approval documentation and contract creation • Processed rental and deposit payments



Dallas College

• United States
• Higher Education
• 700 & Above Employee

• Academic Advisor

  • Jan 2016 - Feb 2017

  • Advised 15+ students daily on course selection and registration, degree planning, add/drop process; documented each session with detailed information • Advised students on transfer process, career planning, financial aid, and time management • Delivered Texas Success Initiative education, assessed academic skills, interpreted TSI scores, and developed remediation options for students as needed • Advised 15+ students daily on course selection and registration, degree planning, add/drop process; documented each session with detailed information • Advised students on transfer process, career planning, financial aid, and time management • Delivered Texas Success Initiative education, assessed academic skills, interpreted TSI scores, and developed remediation options for students as needed



Texas Christian University

• United States
• Higher Education
• 700 & Above Employee

• Practicum Intern

  • Sep 2014 - May 2015

  • Advised at-risk students weekly to track attendance, assignment completion, and academic success • Provided individual counseling to students regarding academic performance or personal concerns • Advised at-risk students weekly to track attendance, assignment completion, and academic success • Provided individual counseling to students regarding academic performance or personal concerns