Project Manager

• Mar 2021 - Present

Project Manager

• Oct 2019 - Mar 2021

• Managed $2M budget and organized installation of entirely new network infrastructure for top client with approximately 235 locations within 6-month timeframe.• Successfully managed $600k budget and coordinated installation of new network equipment for client with approximately 150 locations within 3-month timeframe. • Plans, budgets, and prioritizes project milestones and ensures deadlines are met. • Schedules engineers within project scope, receives engineer feedback, and collaborates on project steps to guarantee client needs are met up to top standards. • Delegates tasks to internal project team and supervises engineer progress. • Provides effective and timely communication and ensures seamless coordination between internal team, clients, and vendors via phone, email, and in-person meetings. • Thoroughly completes all projects within budgetary requirements by identifying and utilizing the most efficient methods to execute each project and task.• Oversees and executes entire project management cycle on small to large scope projects.• Creates and organizes projects in ConnectWise company software system.• Interfaces with client on expectations, timeline and milestones, and project completion.• Leads client and vendor meetings and advising clients on key decisions regarding hardware installations.• Provides post-project analysis and identifies areas for continued improvement. • Implements changes to improve processes and procedures. • Oversees approximately 40-50 projects simultaneously.• Manages relationship with top client.

Project Coordinator

• Sep 2016 - Oct 2019

• Ordered and oversaw installation of over 200 internet circuits for top client with locations across the U.S.• Managed IT logistics for client office moves, such as workstation, network, and server moves.• Coordinated Office 365 email migrations.• Facilitated server and network refreshes for existing client infrastructures.• Coordinated time and place of Cisco network gear installations, including access points, firewalls, and switches and ensured timeliness of installations.• Organized simultaneous workstation installations. • Onboarded new clients and introduced them to the team as their new service provider; assisted in smooth transition from old provider and answering client questions. • Scheduled day-to-day service tickets and oversaw engineer tasks and while monitoring ticket progress. • Followed up with clients on ticket status and maintained client satisfaction. • Contributed to internal company process improvement.• Addressed client concerns and implemented solutions for improved client rapport and relationship.• Assisted lead project manager with duties as assigned.

Help Desk Technician

• Apr 2015 - Jul 2016

• Provided tech support for approximately 2,000 clients (with one tech to 400 client ratio) from various university departments. • Provided tech support over the phone, in person, and remotely. • Worked with various technological equipment, such as PCs, Macs, printers, and scanners. • Set up computers for clients and answered questions. • Re-imaged computer operating systems. • Proficient in Microsoft Office, particularly Word, Excel, and Outlook. • Inventoried various tech equipment. • Responsible for troubleshooting and installing various software. • Recorded problems and solutions and communicated with clients within ticketing system. • Responsible for emailing and communicating with clients in a timely manner. • Scheduled and created appointments for clients. • Responsible for maintaining confidentiality for clients and complying with federal, state, and university policies. • Provided detailed problem resolution to user needs and problems. • Completed other job duties and office projects as assigned.

Swim Instructor

• Jun 2010 - Sep 2014

• Taught children basic swim skills ages 18 months to 12 years old. • Provided detailed lesson plans and organized lessons in a structured and fast-paced environment. • Mentored first-time swim instructors. • Interacted and communicated with parents as to child’s swim progress. • Provided information and assistance to public swimmers. • Taught children basic swim skills ages 18 months to 12 years old. • Provided detailed lesson plans and organized lessons in a structured and fast-paced environment. • Mentored first-time swim instructors. • Interacted and communicated with parents as to child’s swim progress. • Provided information and assistance to public swimmers.