Experience

Hennepin County Library

• United States
• Libraries
• 300 - 400 Employee

• Youth Services Librarian

  • Sep 2019 - Present

  • Mentor and supervise teen employees on the Brookdale library’s Teen Tech Squad who create and facilitate STEAM-based bi-monthly programs for local library youth and across the county.• Deliver and evaluate quality youth programs ranging from infant to teens. Including family storytime, infant classes, bi-monthly Teen Geekery Club programs, and bi-monthly Teen Tech Squad programs.• Develop and manage the Brookdale library’s collection of children’s picture books, children's and teen's non-fiction collection, children’s and teen graphic novels, and teen collection by ensuring that materials are current and responsive to the community.• Partner with local family and children’s organizations and community schools to provide and share library services to children, families and caregivers through program collaboration and delivery, outreach events, library visits, and material donations. • Provide informative reference services, readers advisory, technological assistance, and circulation services to all patrons in person, phone, email, and virtual platforms by using the library’s tools to effectively meet their needs. • Serve and contribute to library system work groups and teams by managing projects and delivering programs and services at outreach and system-wide events. This has included: the LGBTQIA+ pride work group (2017-2019), early literacy rapid response team (2020), anime and fandom leadership team (2019 to present), and reader's advisory team (2023 to present). Show less

• Youth Services Librarian

  • Dec 2017 - Sep 2019

  • Delivered and evaluated programs for local youth, ranging from infant to teens. Including weekly baby and family storytimes, children’s summer book clubs, and bi-monthly Teen Geekery Club programs.• Developed and managed the Champlin library’s collection of children’s and teen fiction, children’s and teen non-fiction, youth and adult graphics, children’s mixed media, and DVDs by ensuring that materials are current and relevant to the community.• Coordinated and supervised teen volunteers at the library by training youth on a variety of tasks to encourage and develop professional job skills.• Partnered with local schools in the community to provide and share library services to children and teens through outreach events, library visits, reader’s advisory, school project research, and material donations. • Managed, and delivered two after-hours teen-only events, AniManga Matsuri, celebrating anime and fandoms for teens annually. Mentored teens through the design and planning stages, recruited caring adult chaperones for the event, worked with county facilities and security to ensure building operations and safety of participants, and managed the project budget for two consecutive years. • Provided informative reference services, reader's advisory, technological and circulation services to all patrons in person, phone, and email by using the library’s tools to effectively meet their needs. • Served and collaborated on library system work groups by managing projects and delivering services at outreach and system-wide events, as well as presented at youth service meetings. Show less

• Associate Librarian

  • Jun 2017 - Dec 2017

  • Assisted patrons with a broad range of information and technology requests ranging from reader's advisory, complex research questions, and teaching patrons how to use library technology and resources. • Planned, delivered, and evaluated programs for adults and youth, with a focus on teen patrons, within the community. • Provided a welcoming and safe environment in the library by helping manage patron behavior and address challenges.• Assisted with the management of the library's collection as well as creating and managing multiple displays.• Collaborated with staff to support and implement services to the library and community. Show less

• Librarian Internship

  • Feb 2017 - May 2017

  •Collaborated with librarians and staff to deliver activities and programming focused on youth and their caregivers.•Assisted librarians with collection management duties and helped create a literacy-rich learning environment in the library. •Provided reference services, computer support, and reader’s advisory to patrons to enhance their experience at the library.



Anoka County Library

• Substitute Library Associate

  • Mar 2017 - Jun 2017

  •Empowered and connected patrons to services and resources by conducting reference interviews and providing reader’s advisory assistance. •Maintained and developed a responsive collection that was relevant to the community needs. •Helped troubleshoot technology issues and accurately handled patron accounts and monetary transactions. •Created a welcoming and language-rich learning environment by delivering excellent customer service and building patron’s literacy skills. •Empowered and connected patrons to services and resources by conducting reference interviews and providing reader’s advisory assistance. •Maintained and developed a responsive collection that was relevant to the community needs. •Helped troubleshoot technology issues and accurately handled patron accounts and monetary transactions. •Created a welcoming and language-rich learning environment by delivering excellent customer service and building patron’s literacy skills.



St. Catherine University

• Greater Minneapolis-St. Paul Area

• Teaching Assistant: Information Systems & Digital Humanities

  • Feb 2016 - Dec 2016

  •Developed and prepared course plans, lectures, technology labs, and created assignments and tutorials for undergraduate information technologies and digital humanities course. •Delivered support to professor, recruited students, coordinated guest speakers, and selected relevant course materials. •Instructed technology labs, assisted professor in teaching, and met with students during office hours to discuss academic projects. •Assessed student’s work and facilitated class discussions in the classroom and over university student platforms. Show less



Metro State University

• United States
• Higher Education
• 700 & Above Employee

• Librarian Intern

  • May 2016 - Aug 2016

  •Answered reference questions and guided patrons through the library’s catalog, databases, and web tools while delivering excellent patron services. •Assisted with community outreach services by creating promotional materials, managing social media accounts, and providing reader’s advisory services. •Participated in web development team evaluation of the library website and web resources. Helped conduct assessments through web usability testing and by recruiting participants for focus groups. •Oversaw periodical holdings project by recording printed journals in collection and comparing to digital OCLC records for accuracy. Show less



St. Paul Public Library

• St. Paul, MN Dayton’s Bluff

• Librarian Intern

  • May 2016 - Aug 2016

  •Created appealing book displays and ran weekly family movies for patrons and community members while ensuring a safe and fun environment within the library. •Assisted library patrons with computer questions, such as applying for jobs online, creating resumes, editing images, accessing databases, filling out online forms, and printing documents. •Helped the children’s librarian with story time, puppet shows, Lego-labs, and science programs. •Created appealing book displays and ran weekly family movies for patrons and community members while ensuring a safe and fun environment within the library. •Assisted library patrons with computer questions, such as applying for jobs online, creating resumes, editing images, accessing databases, filling out online forms, and printing documents. •Helped the children’s librarian with story time, puppet shows, Lego-labs, and science programs.



UnityWorks Media

• Bloomington MN

• Project Coordinator of Major Accounts

  • Mar 2013 - May 2016

  •Conducted research on multiple vehicle brands and models used in various products, including safety, government, and vehicle brand standards. •Worked with account manager and clients to ensure services and products were delivered satisfactorily. •Collected and coordinated information for both large and small production projects and delegated tasks to team members across multiple departments. •Monitored the progress and completion of open cases with both internal and external parties to ensure all requests were completed accurately and expediently. •Trained new employees on computer systems and work processes, created employee reference materials, and provided instructional support on updated procedures. Show less



Twin Cities Orthopedics

• United States
• Medical Practices
• 700 & Above Employee

• Medical Records Coordinator

  • May 2008 - Mar 2013

  •Worked one-on-one with patients, doctors, attorneys, and clinic coordinators to organize and prepare medical records while providing excellent customer service and patient care. •Maintained confidentiality and privacy of patients while upholding the HIPAA Law. •Cataloged and organized medical records and worked with multiple departments throughout the organization to digitize multitudes of patient records to an electronic database. •Worked one-on-one with patients, doctors, attorneys, and clinic coordinators to organize and prepare medical records while providing excellent customer service and patient care. •Maintained confidentiality and privacy of patients while upholding the HIPAA Law. •Cataloged and organized medical records and worked with multiple departments throughout the organization to digitize multitudes of patient records to an electronic database.



St. Catherine University

• United States
• Higher Education
• 400 - 500 Employee

• Residential Advisor & Receptionist

  • Sep 2004 - May 2008

  •Greeted students and guests while answering general inquiries and directed phone calls to appropriate departments and resources. •Distributed change, checked equipment in and out to students, and created maintenance requests to appropriate staff. •Provided security and support to students, collected and sorted mail, and performed clerical duties for the department. •Greeted students and guests while answering general inquiries and directed phone calls to appropriate departments and resources. •Distributed change, checked equipment in and out to students, and created maintenance requests to appropriate staff. •Provided security and support to students, collected and sorted mail, and performed clerical duties for the department.