Training Account Manager

• Oct 2022 - Present

Customer Service Representative

• Oct 2022 - Dec 2022

Production Specialist

• Aug 2018 - Mar 2022

•Documented deviations in procedures for management review and implemented new standard operating procedures•Reported supplier and production forecasts to upper management for inventory reporting and sourcing.•Researched and recommended product enhancements to improve performance in collaboration with Product and Procurement teams.•Helped support team OKRs and KPIs.•Helped increased Year-over-Year travelers by 23% and retention by 9%.

Bilingual Traveler Support Specialist

• Aug 2018 - Aug 2019

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.•Processed customer adjustments to maintain financial accounts, maintaining outstanding balances to under 17%.•Clarified customer issues and determined root cause of problems to resolve product or service complaints.•Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Operations Production Assistant

• Apr 2018 - Aug 2018

•Addressed supply problems and developed creative solutions to prevent delays.•Booked appointments and managed production of B2S product.•Worked closely with Senior Production Manage to create Standard Operating Procedures.•Coordinated inter-departmental communication between teams.

Shift Lead

• Mar 2017 - Jun 2020

- Work closely with Manager and Assistant Manager to run daily operations at bakery by maintaining an overall positive team environment - Demonstrate pride in the bakery by keeping up with cleanliness, and organization and/or assigning cleanliness and organization roles to your fellow employees - Act as cash controller for the shifts, ensuring accuracy and completion of all cash transactions- Be adept and knowledgeable with both our catering orders and our delivery system - Troubleshoot small equipment problems and be fully aware of protocols for equipment failure including who to call for repairs, how to solve small problems and typical equipment substitutions or workarounds - Take inventory of tea, coffee, and juices and place beverage orders Show less

Front Of House Counter Staff

• Sep 2015 - Mar 2017

- Greet guests with a smile and treat them with courtesy, respect and warmth- Take guest orders quickly and fill them efficiently, including making coffee drinks, heating up breakfast items,making sandwiches, serving pastries- Use the registers to handle all cash and credit card transactions properly, keeping the register neat andorganized- Answering the phone in a polite and efficient manner- Package special orders, all products that leave the bakery must be well presented and attractively packaged to reach their destination well intact- Answer any questions guests have about our products- Keep the front display counter of pastries organized and presentable.- Maintain supplies of fresh coffee and restock juices and soda- Put away orders as they arrive- Maintain a clean appearance w hair neatly tied back and clean aprons- Contribute to the team atmosphere by learning from your team mates and assisting in training team mates! Show less

Executive Assistant (REMOTE)

• Jan 2010 - Jan 2017

•Used advanced software to prepare documents, reports and presentations. •Screened over 30 calls and emails and responded accordingly to support executive correspondence. •Facilitated training and onboarding for 5 incoming office staff. •Updated spreadsheets and databases to track, analyze and report on performance and sales data. •Processed travel expenses and reimbursements for executive team and senior management group. •Organized and coordinated bi-annual conferences and monthly meetings. •Responded to emails and other correspondence to facilitate communication and enhance business processes. •Transcribed meeting minutes to support sales, business development and senior management teams. Show less

Executive Assistant/Committee Coordinator Assistant

• Jan 2016 - Jun 2016

∙ Provides support to Committee Coordinator and President ∙ Contribute with event planning and set up for special events ∙ Assist the Membership committee with administrative tasks, including processing new memberships. In the absence of a Membership Coordinator, the assistant will: Maintain membership list updated. Write thank you letters to members. Laminate membership cards. Mail package including card and thank you note ∙ In the absence of Marketing volunteers, the assistant will posts events on calendar listings ∙ Record volunteer hours ∙ Publish volunteer opportunities on Craigslist, Volunteer Match and other job posting sites ∙ Contact prospective volunteers and arrange interviews ∙ Prepare and mail thank you notes to donors ∙ Submit required state filings such as Annual Report, Articles of Amendment and Certificate of Change of Directors or Officers ∙ Establish tax exempt accounts with suppliers ∙ Manage supply orders for committees ∙ Manage Google, Upload and Manage documents on Google Drive, and Office Calendar for exhibits, events, rentals and meetings ∙ Handle visitor’s inquiries and purchases if needed Show less

Bilingual Paraeducator Substitute

• Dec 2013 - Aug 2015

* Assists instructional personnel with the presentation of learning materials and in the conduct of instructional exercises * Monitors and assists students with special learning needs in drill, practice, and study activities as a follow-up to the presentation of instructional lessons by instructional personnel * Directs students into safe learning and play activities and functions, and assists in shaping of appropriate social behaviors. * Translating at Parent Information Night, Back to School Night, and Parent Teacher Conferences Show less

Weekend Supervisor

• Feb 2013 - Sep 2013

* Oversee the Weekend Interpreter staff and create weekly and monthly report* Attend staff meetings to developing target goals for the month* Establish relationship between staff and Office Manager* Fill in for the Receptionist and Gift Shop Manager, providing visitors with excellent customer service

Weekend Interpreter

• Oct 2012 - Feb 2013

Weekend Interpreters are responsible for the visitor orientation and weekend activities of El Presidio de Santa Bárbara State Historic Park and the Casa de la Guerra Historic House Museum. In addition to facilitating the daily operations of these historic sites and museum shops, Weekend Interpreters create informal education experiences for visitors.* Daily park and museum operations and maintenance* Provide welcome and orientation to all visitors.* Ticket sales for all Museum events and venues.* Gift shop and membership sales* Accurate cash handling and reconciliation.* Conduct interpretive and educational programs, demonstrations, and guided tours.* Assist Historical Resources Staff in creating new interpretive activities.* Work special events and event rentals, as assigned.* Attend interpretive and all-staff meetings monthly. Show less

Replenishment Associate

• Sep 2012 - Sep 2013

* Stock aisle displays and high-demand items * Provide excellent customer service and a genuine positive attitude to provide shoppers with the best possible experience * Stock aisle displays and high-demand items * Provide excellent customer service and a genuine positive attitude to provide shoppers with the best possible experience

Notetaker

• Jan 2010 - Mar 2012

* Provide disabled students with class notes throughout quarter for which they could not attend * Personalized each set of notes in accordance with the disability of the student * Provide disabled students with class notes throughout quarter for which they could not attend * Personalized each set of notes in accordance with the disability of the student