Chief Operating Officer

• Jun 2022 - Present

Associate Vice President

• Oct 2021 - Jun 2022

Associate Vice President

• Mar 2020 - Oct 2021

Global Service Delivery Manager

• Apr 2012 - Mar 2020

• Delivery management of 30M+ (TCV) USD programs and managing team of 120+ high performance professionals from NGN, NGDC towers and 170+ DWP professionals • P&L/ Budget ownership, pipeline management and account operations management • Resource planning and People management – including hiring, supervision and performance management • Customer Relationship and Engagement management, Program Management • IT Onsite/Offshore Delivery Management, Delivery Centre Setup and Operations, Service Transitions • Fully managed infrastructure management services Delivery • Process optimization and continuous improvement • Security and DR/BCP, Datacenter Operations Management • Solution definition, Proposal response management, scope review and contract negotiations • Partnering with vendors in new business proposals and business case creation Achievements: • One of the Key resources in closing the Storage engagement with HCL for around 5+ M USD deal. • Value champion for the Account, involving in ideating the Service improvements done across all EUC & NON-EUC platforms and generated savings of ~ 2Million USD for customer in last 24 months. • Successfully maintaining the monthly Metrics as per contract for entire duration and showed continuous improvement to metrics month on month. • Continuous cleanups for the Backup related licenses saved 1000’s of USD to customer yearly savings for last 3 years. • Introduce Academies and cross train the skillsets and create Pooling team to support the multiple tracks based on the work load. • Implemented Lean IT/ Resource optimization resulted in reduction in team size YOY. • Converted Backup T&M engagement (1 year contract) into Managed Service model (3 year con-tract) with 4+M USD deal. • Implemented IITL based Frame work for customer to view end to end operations from a single SharePoint console. • Attrition rate maintained less than 5% for all 3 years by implementing employee friendly pro-grams

Associate Storage Operations Specialist

• Feb 2011 - Mar 2012

Job Profile: 1) Managing TSM Backup environment of a leading organization with Global Fortune 500 Rank 19. 2) The TSM Backup environment includes over 150 TSM servers and thousands of TSM/TDP Oracle/SQL clients on Unix and Windows platform. 3) TSM/TDP Client-Server administration:-Installation/Configuration/Troubleshooting of TSM Server/clients on UNIX and Windows platform. 4) Backup and Recovery Management – Cross Restores. 5) Disaster Recovery Management – Planning and executing DR Test successfully and documentation as per the process. 6) CBMR (Cristie Bare Metal Recovery) Backup Management. 7) Backup Failure Analysis and Trends. 8) Tape Management – Offsite and Scratch Tapes. 9) Handling Critical, Urgent and High incidents and Change Management independently. 10) Remote administration of IBM Tape Libraries 3584, 3582, 3583, TS3310. 11) Vendor Management. 12) Ensuring and Achieving High Degree of Customer Satisfaction consistently through proper communication. 13) Proactive approach in reducing the number of faults. Trainings Completed: 1. Information Storage Management 2. SAN Management 3. Host to SAN Storage Integration

Technical Services Professional

• Apr 2010 - Feb 2011

• Supported Enterprise Banking customer with day to day operations and Projects and part of end to end Infrastructure refresh with heterogeneous environment. • Handled critical projects related to core banking servers and successfully migrated to new infra-structure. • Worked on Backup Escalations across different customers for Bangalore location. • Part of Technical Panel (IBM TSM recruitment Team) recruiting TSM candidates for various projects across India. • Cisco & Brocade Zoning, troubleshooting, vendor handling related to Backup Infrastructure de-vices. • Supported Data domain Administration, troubleshooting and vendor handling.

IT Infrastructure Engineer

• Mar 2009 - Apr 2010

• Handled Backup environment with 15000 to 17000 clients across the Globe. • TSM Implementation/upgrades from various versions and patches to TSM V5.5.3 successfully across all TSM servers. • Fine tune the Batch scripts specially designed for the Barclays estate in automating the TSM for the daily TSM Server related operations ( like Checkin tapes, Backup storagepool, DRM prepa-ration, Migration) • Service improvement activities like UNIX Redundant filespace deletion activity, Windows Clus-ter redundant filespace deletion activity, Windows Backup script standardizing activity, Client optionset standardizing, Media Management by reusing the expired tapes by using the Reclaim scripts, etc. • Researching for TSM V6.1 in POC environment • Managing and Supporting the San IT Infrastructure using the FC connectivity via Brocade or Mcdata Switches – All types of switches from 48K, 5300, 5100,Mcdata 4700, 4500, 6140 and I10K Director . EFCM, Fabric Manager Support., Troubleshooting zoning issues, troubleshooting connectivity issues. • Defining Zoning and LUN masking for secured SAN environment. • Proactively monitoring of Storage Fabrics in a SAN environment. • Allocating the volumes to the host (client) with the best performance methodology • Allocation and Reclaiming the volumes as per the client request Achievements: • Transitioned Backup/Storage Business from UK to India-Pune successfully and streamlined the steady state opera-tions from India and got appreciations from UK Management. • Successful transition model enabled more Business Opportunities to run from India on Infra domains and Cost bene-fits are achieved to the company. • Windows, UNIX redundant files/Orphaned files cleanup released 475TB+ Media space and saved ~25,000 £ to Bar-clays from procuring new media. Awarded “Best Performer for the Quarter”.

System Engineer

• Nov 2007 - Mar 2009

• Part of Pre-Sales in Backup/Storage Infrastructure for Small/ Medium Business engagements • Provided Proof of Concepts to Customers based on their Infrastructure design in Lab environments with the pro-posed solutions • Deployed customized solutions and automated day to day operations with minimal manual efforts from customer end • Provided Implementation/Administration/Migration/Hardware-Software Refresh/Incident Based support/Annual Maintenance contract support for 20+ customers in various backup and Storage products like IBM-TSM, Symantec Backup Exec, NetBackup, EMC Networker, EMC CLARiiON.