Experience

Mobile Beacon

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Customer Service Representative

  • Feb 2018 - Present

  • Assist with all client concerns, including replacements, refunds, returns, and warranties.• Handles emails, inbound calls, and outbound calls.• Conduct training for new hires in the Salesforce system and standard operating procedures.• Analyze customers’ issues to determine root causes and develop new processes, documenting changes, and new steps as they are developed.• Investigate and resolve time-sensitive customer issues that require collaborative evaluation and resolution.• Prepare and batched payments for data entry and deposit• Verifying documents uploaded in the system (i.e 501(c)(3), State Sales tax, PO, Signed Agreements)



Automated Health Systems

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Verification Specialist & Escalation Analyst

  • Mar 2017 - Feb 2018

  -Verifying documents uploaded in the system -Income/Annual, Citizenship/Alien Status, SSDI/SSI -Adjust Escalation’s -Investigate and resolve time-sensitive customer issues that require collaborative evaluation and resolution. -Analyze customers’ issues to determine root causes and develop new processes, documenting changes, and new steps as they are developed. -Provide feedback to Contact Center Staff.

• Customer Service Representative

  • Jan 2017 - Mar 2017

  -Enroll customers into their choice of health insurance.-Billing & Payment.-Verify all documents submitted through our system.



NEXDINE Hospitality

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Head Cashier

  • Jun 2013 - Aug 2016



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Trainer/Cashier

  • Jun 2007 - Dec 2010