Chief Operating Officer

• Feb 2019 - Present

As a Chief Operating Officer, I am responsible for all the Texas Longhorn restaurants in Sweden and the fantastic team at our head office. I am also an active board member in the company. The restaurants are franchise owned and my main task is to support, coach and lead the franchisees in their activities to ensure growth; in present and future restaurants. My role entails project management for the whole company and I lead the franchise team at the office in projects from sales, economy, operations, service, marketing, expansion, events etc. I have an analytical role with focus on operations, economy, concept development and recruiting. I am in charge of the results and budget of the company which I report directly to the CEO.

Operational Manager

• Aug 2018 - Feb 2019

District Manager

• May 2016 - Sep 2018

As a district manager, I am responsible for the 20 stores in Pressbyrån. The stores are operated in the franchise operation and my main task is to support, coach and lead the franchisees in their activities. I have an analytical role with strengthened focus on everything from operations, recruiting, sales, promotions and concepts following operations. Responsibilities and tasks: Budget and performance within the district, franchisees and Reitan Convenience. Sales optimization, responsible for sales, gross profit and earnings as well as responsibility for sales-related indicators at the district. Compliance Concept, monitoring concepts and coaching franchisees. Objectives and Action Plans. Developing franchises and shop skills, responsibility for store design and merchandising. Establishment, refurbishment, relocation and closure of stores. Assessment of possible establishments, responsibility for the establishment and renovations are completed. Franchisees adherence of the franchise agreement, ensures that franchise agreement is followed. Recruitment and replacement of franchises in store. Recruitment and responsibility of the takeover process, the setup of franchise calculus as well as training and the introduction of new franchisees. Internal audit of the district. Operational management tool. Responsible for the implementation of quality, product, service and cleanliness in the district. Implementation of measures in stores

District Manager Trainee

• Aug 2015 - Jul 2016

A yearlong education within their trainee program, this included practical work in the restaurants and working alongside/with every department of the organization. The role also included a Site Manager-position with 20 employees, which included total responsibility of the personnel: recruiting, conducting performance reviews, staff meetings, termination of employment. This role focused on creating an efficient and healthy work environment that motivates and in riches. The traineeship includes courses like labour law, food quality management in the kitchen, leadership etc.

Financial Accountant & Office Manager

• Aug 2014 - Jul 2015

Responsible for the overall economy: accounting, budget, follow-up responsibility and invoicing. Training and coaching of new personnel. Administration and customer contact. Responsible for the overall economy: accounting, budget, follow-up responsibility and invoicing. Training and coaching of new personnel. Administration and customer contact.

Sales Executive

• Jan 2012 - Jun 2014

Responsible for sales, sales coaching and purchasing. Also training and coaching of new personnel. Responsible for sales, sales coaching and purchasing. Also training and coaching of new personnel.

Sales Account Executive & Sales Coach

• 2006 - 2014

A role that included sales direct to customer and B2B, using programs like Upsales, CRM and Social Media tools. Giving advice and coaching other coworkers created a very proactive and innovated culture within the team. A role that included sales direct to customer and B2B, using programs like Upsales, CRM and Social Media tools. Giving advice and coaching other coworkers created a very proactive and innovated culture within the team.

Head Waitress & Shift Leader

• Sep 2010 - May 2011

Accountable shift leader and waitress. Training and coaching of new personnel. Including an extensive training that is both practical and theoretical within beverage-, food quality- and service management. Which provides a unique knowledge for exploration within a diverse culinary experiences. Accountable shift leader and waitress. Training and coaching of new personnel. Including an extensive training that is both practical and theoretical within beverage-, food quality- and service management. Which provides a unique knowledge for exploration within a diverse culinary experiences.

Sales Account Executive

• May 2004 - Sep 2010

Responsible for sales and sales coaching. Also training and coaching of new personnel Responsible for sales and sales coaching. Also training and coaching of new personnel