Experience

Björkåfrihet

• Sweden
• Political Organizations
• 1 - 100 Employee

• Enhetschef kläder

  • Nov 2021 - Present



Sendify

• Sweden
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2021 - Nov 2021



Åhléns AB

• Sweden
• Retail
• 700 & Above Employee

• Department General Manager

  • Aug 2017 - Mar 2021

  Head of Department for Beauty. Main responsibility for department and for 20-25 employees. Responsibility for all communications and bookings for education in the department. My main tasks are to take care of scheduling, deadlines, replenishment store, sales figures, staff issues, recruitment, HR, motivating morning meetings, sales coaching and distribution of jobs.During my time at Åhléns I also been responsible at Fashion and Home department. When the store manager was not in place I handled crew in all departments with staff responsibility of more than 50 employees.



ZARA

• Department General Manager

  • Sep 2016 - Aug 2017

  Head of the menswear department flag ship store. My main tasks is to motivate and engage the team. Responsible for scheduling, deadlines, filling the shop, sales, human resources, recruitment, performance appraisal, motivating morning meetings, sales coaching and distribution of works.- Managing a team of 20-25 employees.- Recruiting, training and developing the staff for the store.- Leading and organizing the daily work carried out.- Achieved sales targets.- Responsible to handle schedule and budget- Human Resources- Controlling of costs and spending of the store (maintenance, staff, costs, etc)- Successfully making extra orders of merchandise.- At all times keep the store commercial and according to Zara guidelines.- Responsible of stock loss prevention.- Health & safety responsibility.- Update shopfloor according to current trends and in line with Zara merchandising guidelines. People management- Recruiting, ensuring the development of the team- Managing administrative tasks- Leading by example, communicating both ways- Staff meeting - Sales CoachingBusiness Management- Monitoring, analyzing and improving KPI’s- Optimizing resources to minimize expenses- ReportingProduct Management- Ensuring that my department is as company standards requires- Knowing the whole collection all times- Managing the stock- Money Mapping of shop floor.- Sale Preparation.I have increased the competence in service with informative and motivating morning meetings - with this knowledge we increased the results with sales and work much more effective. My will to succeed in combination with my commitment makes me and my team always work towards achieving goals. The biggest challenge of working in the fast fashion industry has been to improve the service and cooperation in the team.



Beyond Retro

• United Kingdom
• Retail
• 1 - 100 Employee

• Regional Store manager

  • Feb 2016 - Sep 2016

  Managing all the store operations to maximize the sales and ensuring the level of customer service in the flagship store of Gothenburg.- Managing a team of 20-25 employees.- Recruiting, training and developing the staff for the store.- Leading and organizing the daily work carried out.- Achieved sales targets.- Controlling of costs and spending of the store (maintenance, staff, costs, etc)- Successfully making extra orders of merchandise.- At all times keep the store commercial and according to Beyond Retro guidelines.- Responsible of stock loss prevention.- Health & safety responsibility.- Update shopfloor according to current trends and in line with Beyond Retro merchandising guidelines. People management- recruiting, ensuring the development of the team- managing administrative tasks- leading by example, communicating both ways- wig meeting Business Management- monitoring, analyzing and improving KPI’s- optimizing resources to minimize expenses- reportingProduct Management- ensuring that my store is as company standards requires- knowing the whole collection all times- managing the stockI have also had during my time as a Store Manager in Beyond Retro I have some responsibilities at two shops in the same time. Recruiting new teams, training, planning the schedule, building the routines etc.



MANGO

• Spain
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Coach

  • May 2011 - Jan 2016

  - The task was to train salespeople in the store in how to become better at working with customer service.- Focused on trained staff, primarily in customer service and to create a more conscious way of working commercially.- Organizing trend meetings and staff trainings regarding merchandising standards.- Money Mapping of shop floor.- Sale Preparation.- Helped in the stockroom.- Helped on merchandising. - Training of new staff.- Motivate the team to achieve sales results.- Shared always information about the result and the development of the staff to the store manager.- Took care of to train current staff when changes were made by writing an educational information sheet.



Liseberg

• Sweden
• Entertainment Providers
• 400 - 500 Employee

• Retail Sales Associate

  • Jun 2012 - Aug 2013

  Worked in shopping/retail department. Main duties were to vary money, standing behind the counter and serving guests in the park. Worked in shopping/retail department. Main duties were to vary money, standing behind the counter and serving guests in the park.



Model lab

• Reception Manager

  • Jun 2011 - Jun 2012

  Worked as a receptionist manager at various events around Sweden. I was in charge of many of the events and took care of the schedule tasks, payments and customers. Had some staff responsible during my time at Model Lab. Worked as a receptionist manager at various events around Sweden. I was in charge of many of the events and took care of the schedule tasks, payments and customers. Had some staff responsible during my time at Model Lab.