Experience

Swiss Education Group

• Education Management
• 100 - 200 Employee

• Program Manager for Postgraduate Programs

  • Jul 2023 - Present

  Dedicated Program Manager overseeing postgraduate programs, specifically the Master of Arts program at Swiss Hotel Management School, an Swiss Education Group institution. Proficient in strategic planning, stakeholder engagement, and project management. Committed to ensuring program quality, compliance with accrediting bodies, and optimizing student experiences. Responsibilities: - Develop and implement strategic plans for the Master of Arts program, aligning with institutional… Show more Dedicated Program Manager overseeing postgraduate programs, specifically the Master of Arts program at Swiss Hotel Management School, an Swiss Education Group institution. Proficient in strategic planning, stakeholder engagement, and project management. Committed to ensuring program quality, compliance with accrediting bodies, and optimizing student experiences. Responsibilities: - Develop and implement strategic plans for the Master of Arts program, aligning with institutional goals. - Manage program operations, including curriculum development and scheduling. - Coordinate with faculty, staff, and stakeholders to maintain program consistency and compliance. - Host program presentations and campus tours to attract high-quality students. - Provide leadership and guidance to faculty, instructors, and support staff. - Monitor and assess program effectiveness, implementing improvements based on feedback. - Ensure adherence to accrediting body requirements. - Facilitate effective communication and collaboration among program participants and departments. - Stay up-to-date with industry trends and best practices. - Prepare comprehensive reports highlighting program performance, emphasizing quality assurance and compliance.

• Lecturer

  • Aug 2015 - Present

  Passionate University Lecturer specializing in Hospitality, Events, and Interior Design. Committed to providing high-quality education and mentorship to students, equipping them with practical skills and knowledge for successful careers. Develops engaging curriculum, fosters an inclusive learning environment, and integrates industry insights for a comprehensive educational experience. Responsibilities: - Deliver engaging lectures, seminars, and workshops to undergraduate and… Show more Passionate University Lecturer specializing in Hospitality, Events, and Interior Design. Committed to providing high-quality education and mentorship to students, equipping them with practical skills and knowledge for successful careers. Develops engaging curriculum, fosters an inclusive learning environment, and integrates industry insights for a comprehensive educational experience. Responsibilities: - Deliver engaging lectures, seminars, and workshops to undergraduate and postgraduate students. - Develop and update course materials to reflect current industry trends and practices. - Foster an inclusive learning environment, encouraging student participation and critical thinking. - Provide mentorship and guidance on academic and career development. - Collaborate with colleagues to promote interdisciplinary courses and innovation in teaching. - Stay updated with industry developments and integrate real-world experiences into the curriculum.

• Program Manager

  • Aug 2021 - Jul 2023

  Results-driven Program Manager with a strong background in higher education. Dedicated to overseeing and managing academic programs at the institutional level, ensuring their successful implementation and continuous improvement. Skilled in project management, stakeholder engagement, and strategic planning, with a focus on enhancing student experiences and achieving program objectives. A collaborative leader who fosters effective cross-functional partnerships and drives innovation in program… Show more Results-driven Program Manager with a strong background in higher education. Dedicated to overseeing and managing academic programs at the institutional level, ensuring their successful implementation and continuous improvement. Skilled in project management, stakeholder engagement, and strategic planning, with a focus on enhancing student experiences and achieving program objectives. A collaborative leader who fosters effective cross-functional partnerships and drives innovation in program delivery. Responsibilities: - Develop and implement strategic plans for academic programs, aligning them with the institution's goals and mission. - Manage program operations, including curriculum development and scheduling, to ensure smooth and efficient program delivery. - Coordinate with faculty, staff, and external stakeholders to ensure program quality, consistency, and compliance with academic standards. - Host program presentations and campus tours to attract and recruit high-quality students for the program. - Provide leadership and guidance to faculty, instructors, and support staff involved in the program. - Monitor and assess program effectiveness, collect and analyze data, and implement improvements based on feedback and evaluation results. - Ensure program compliance with accreditation requirements and participate in accreditation processes as needed. - Facilitate communication and collaboration among program participants, stakeholders, and relevant institutional departments. - Stay informed about trends and developments in higher education and the program's field of focus, incorporating best practices and innovations into program design and delivery. - Prepare reports and presentations on program performance and achievements for internal and external stakeholders.



Roger Smith Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Management Trainee

  • Sep 2012 - Aug 2013

  During my Management Training I actively engaged and received training in the following areas: Front Office/Concierge Management: - Assisting in the efficient operation of the front desk and concierge services. - Managing guest check-ins, check-outs, and reservations. Operations Management: - Overseeing day-to-day operations to ensure smooth functioning of the establishment. - Implementing standard operating procedures and quality control measures. Sales and… Show more During my Management Training I actively engaged and received training in the following areas: Front Office/Concierge Management: - Assisting in the efficient operation of the front desk and concierge services. - Managing guest check-ins, check-outs, and reservations. Operations Management: - Overseeing day-to-day operations to ensure smooth functioning of the establishment. - Implementing standard operating procedures and quality control measures. Sales and Revenue Management: - Collaborating with the sales team to develop and implement effective sales strategies. - Conducting market research and analysis to identify new revenue opportunities. Yield Management: - Utilizing data analysis and forecasting to optimize pricing and revenue. - Maximizing occupancy and revenue through effective inventory management. F&B and Events Management: - Overseeing the planning, execution, and coordination of food and beverage services. - Managing event bookings, including meetings, conferences, and banquets. Show less During my Management Training I actively engaged and received training in the following areas: Front Office/Concierge Management: - Assisting in the efficient operation of the front desk and concierge services. - Managing guest check-ins, check-outs, and reservations. Operations Management: - Overseeing day-to-day operations to ensure smooth functioning of the establishment. - Implementing standard operating procedures and quality control measures. Sales and… Show more During my Management Training I actively engaged and received training in the following areas: Front Office/Concierge Management: - Assisting in the efficient operation of the front desk and concierge services. - Managing guest check-ins, check-outs, and reservations. Operations Management: - Overseeing day-to-day operations to ensure smooth functioning of the establishment. - Implementing standard operating procedures and quality control measures. Sales and Revenue Management: - Collaborating with the sales team to develop and implement effective sales strategies. - Conducting market research and analysis to identify new revenue opportunities. Yield Management: - Utilizing data analysis and forecasting to optimize pricing and revenue. - Maximizing occupancy and revenue through effective inventory management. F&B and Events Management: - Overseeing the planning, execution, and coordination of food and beverage services. - Managing event bookings, including meetings, conferences, and banquets. Show less



Aboda Cafè och Restaurang

• Sverige

• Service Manager/ Onboarding Trainer

  • Apr 2007 - Aug 2012

  In my role, I fulfilled the following responsibilities: - Facilitating the onboarding of new staff members and providing training as part of the onboarding process. - Meeting and greeting guests, handling order taking, serving, payment, and table reservations. - Ensuring effective communication between the service and kitchen teams. - Managing guest satisfaction and addressing any complaints. - Utilizing language proficiency in Swedish, English, and German for menu… Show more In my role, I fulfilled the following responsibilities: - Facilitating the onboarding of new staff members and providing training as part of the onboarding process. - Meeting and greeting guests, handling order taking, serving, payment, and table reservations. - Ensuring effective communication between the service and kitchen teams. - Managing guest satisfaction and addressing any complaints. - Utilizing language proficiency in Swedish, English, and German for menu translation and guest interactions. Show less In my role, I fulfilled the following responsibilities: - Facilitating the onboarding of new staff members and providing training as part of the onboarding process. - Meeting and greeting guests, handling order taking, serving, payment, and table reservations. - Ensuring effective communication between the service and kitchen teams. - Managing guest satisfaction and addressing any complaints. - Utilizing language proficiency in Swedish, English, and German for menu… Show more In my role, I fulfilled the following responsibilities: - Facilitating the onboarding of new staff members and providing training as part of the onboarding process. - Meeting and greeting guests, handling order taking, serving, payment, and table reservations. - Ensuring effective communication between the service and kitchen teams. - Managing guest satisfaction and addressing any complaints. - Utilizing language proficiency in Swedish, English, and German for menu translation and guest interactions. Show less



Sandals Resorts International

• Jamaica
• Hospitality
• 700 & Above Employee

• Sales Assistant (Intern)

  • Nov 2011 - Jan 2012

  In my capacity as a sales assistant, my responsibilities encompassed the following tasks: - Coordinating the reservation and arrangement of cabanas, ensuring their proper setup. - Converting private dinner menu requests into requisition forms and efficiently distributing them to the appropriate channels. - Facilitating transfer bookings for guests. - Managing bookings for special requests such as flowers, chocolates, and other amenities. - Preparing honeymoon packages and… Show more In my capacity as a sales assistant, my responsibilities encompassed the following tasks: - Coordinating the reservation and arrangement of cabanas, ensuring their proper setup. - Converting private dinner menu requests into requisition forms and efficiently distributing them to the appropriate channels. - Facilitating transfer bookings for guests. - Managing bookings for special requests such as flowers, chocolates, and other amenities. - Preparing honeymoon packages and ensuring their timely delivery, as well as arranging honeymoon rooms. - Assisting in conducting site tours for travel agents. - Supporting the hostess during banquets and dinners. - Developing visual advertisements, including flyers, bonus cards, and all other required visual aids for the New Year's Eve Banquet. "Malin worked with me during an Internship period and was nothing short of excellent. Her dedication to her assigned tasks and her commitment to our multi-faceted environment make it very easy to manage her. She is someone of exemplary quality. - Steve Delauney, Sales Manager."

• Shadow Restaurant Manager (Intern)

  • Aug 2011 - Nov 2011

  In my role as a shadow restaurant manager, I assumed responsibility for various key tasks within the fine dining establishment, including overseeing a designated station, assigning tasks to a runner, handling order taking and serving, arranging setups, providing recommendations for enhancing workflow efficiency, rectifying errors, and enhancing service speed. Additionally, I maintained guest lists in a meticulous manner.