Malik Terry

Associate Director of Member Services at YMCA of Greater Richmond
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Richmond Region, US

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Bio

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Credentials

  • Learning Data Analytics
    LinkedIn
    Aug, 2021
    - Nov, 2024

Experience

  • YMCA of Greater Richmond
    • United States
    • Recreational Facilities
    • 300 - 400 Employee
    • Associate Director of Member Services
      • Sep 2021 - Present

      -Increased member growth by 15% within 8 months from insights by creating strategies to drive membership growth and promote program retention -Analyze data to plan metrics, make strategic changes towards training and operational standards to drive the success of the department-Developed and implemented Youth and Family programming at my branch with a 95% program attendance between all programs-Hired 10+ employees within 8 months and reduced retention by 20% while facilitating hiring, training, and supervision of two departments -Extract member sales data and member retention reports to analyze and provide insights on the operations and to make informed business decisions

  • VCU Recreational Sports
    • United States
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Member Services Assistant
      • Jun 2019 - Aug 2021

    • Facility Manager
      • Aug 2017 - Aug 2020

Education

  • Virginia Commonwealth University
    Bachelor of Science - BS, General Mathematics
    -

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