Experience

Air New Zealand

• New Zealand
• Airlines and Aviation
• 700 & Above Employee

• LAX Airport Lounge Duty Manager- International Airlines

  • Mar 2016 - Present

  - Advocate and support the go beyond customer connections program-drive coaching and embedding of customer principles. - Conduct statistical analysis from data driven reports, complete analysis, and project future growth - Maintain relationship with vendors and create exceptional experience, for internal and external customers at every opportunity - Maintain operational integrity and people safety. - Identify efficient ways of working to increase customer satisfaction and drive out cost and complexity. - Lead by example to reflect guidance, planning and coaching. - Skytrax award Best International Lounge in the world five times in a row 2015, 2016, 2017, 2018, 2019 Show less



LA-County Department of Public Health

• United States

• Environmental Health Specialist I

  • Jan 2021 - Oct 2021

  - Conducted routine inspections and complaints investigations around environmental health conditions for compliance with sanitation, public health laws and regulations in retail food facilities, water supply and sewage disposal facilities, public swimming pools, schools, hospitals, body art facilities, recreational areas, mobile home parks, hotels, motels, apartments and other housing units - Coordinate enforcement activities and maintain liaison with city enforcement agencies such as building and public works departments, fire and police departments. - Investigate citizen complaints related to environmental health problems, conduct preliminary epidemiological surveys in suspected cases of food, water, or vector-borne illness. - Investigate complaints related to or resulting from rodents, flies, fleas, roaches, and other insects. Prepare reports and correspondence by gathering data observations and correction action follow up - Prepare reports and correspondence by gathering data observations and correction action follow up. - Collect revoked invalid licenses and permits. - Reinforced Business operation protocols, Cal/OSHA Covid-19 prevention emergency temporary standards compliance. - Assisted California Department of Public Health in Covid-19 vaccine administrations at Mega Pod sites. Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Supervisor

  • Sep 2013 - Feb 2016

  - Supervise a large VIP lounge accommodating passengers of 16 major Airlines, with a 450 -passenger capacity, hosting over 35,000 passengers a month. - Overseeing and leading a team of 20 employees, ensuring compliance with Star Alliance high customer service standards. - Follow process improvement strategies for the lounge, to always enable full customer satisfaction - Maintain a productive relationship with all suppliers and contractors. - Continuously looking at ways to change, improve and provide world class customer service. Show less



Olympia Medical Center in Los Angeles, Ca

• Los Angeles, Ca

• Phlebotomist- LAB Technician

  • Aug 2014 - Sep 2014

  Accomplishment of the externship training of Lab Technician assisting the Clinical Laboratory Scientist team by performing a daily phlebotomy activities of in and outpatient. - Performs with confidence clinical specimen collection and processing duties following established practices and procedures. - Maintains required records and documentation. - Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general Show less



Swissport

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Supervisor

  • May 2010 - Sep 2013



Medical and Surgical Clinic

• Tizi-Ouzou- Algeria

• Registered Medical Assistant

  • Jan 2007 - Oct 2009

  Medical surgeon assistant in the Medico-Surgical Health center in Algeria - North Africa. Performing Laboratory test analysis and basic nursing intervention (aid surgeon on procedures, ensuring the area and all the medical instruments remains sterile, explain procedures to the patients prior surgery and perform routine follow checkups ) Medical surgeon assistant in the Medico-Surgical Health center in Algeria - North Africa. Performing Laboratory test analysis and basic nursing intervention (aid surgeon on procedures, ensuring the area and all the medical instruments remains sterile, explain procedures to the patients prior surgery and perform routine follow checkups )