Malik Kurnia

Customer Support and Trainer at Gama Integra Informatika
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Contact Information
us****@****om
(386) 825-5501
Location
Sleman, Yogyakarta, Indonesia, ID

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Credentials

  • Python for Data Professional Beginner - Part 3
    DQLab
    Apr, 2023
    - Nov, 2024
  • Data Manipulation with Pandas
    DQLab
    Mar, 2023
    - Nov, 2024
  • Data Manipulation with Pandas - 1
    DQLab
    Mar, 2023
    - Nov, 2024
  • Data Quality with Python for Beginner
    DQLab
    Mar, 2023
    - Nov, 2024
  • Data Science in Telco: Data Cleansing
    DQLab
    Mar, 2023
    - Nov, 2024
  • Fundamental SQL Using FUNCTION and GROUP BY
    DQLab
    Mar, 2023
    - Nov, 2024
  • Fundamental SQL Using INNER JOIN and UNION
    DQLab
    Mar, 2023
    - Nov, 2024
  • Fundamental SQL Using SELECT Statement
    DQLab
    Mar, 2023
    - Nov, 2024
  • Python for Data Professional Beginner
    DQLab
    Mar, 2023
    - Nov, 2024
  • Python for Data Professional Beginner - 2
    DQLab
    Mar, 2023
    - Nov, 2024
  • MySkill Intensive Bootcamp: Data Science
    MySkill
    Sep, 2022
    - Nov, 2024

Experience

  • Gama Integra Informatika
    • Indonesia
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Support and Trainer
      • Aug 2022 - Present

      1. Answer customer inquiries and resolve issues related to the system, including user errors, system issues, and technical difficulties. 2. Ensure that customers are satisfied with the system and their overall experience, including following up customers after an issue has been resolved or providing guidance on how to use the system more effectively. 3. Work with technical support teams to resolve complex issues that require a deeper understanding of the system's functionality. 4. Document customer interactions, including issues, inquiries, and resolutions, to help track customer needs and identify trends or areas for improvement. 5. Responsible for training end-users on how to use the software application effectively to manage operations. Show less

  • Sinergi Digital Solusindo
    • Indonesia
    • Freelance Trainer
      • Jun 2022 - Aug 2022

      1. Conduct in-person training sessions, including demonstrations and hands-on experience, to ensure end-users understand how to use the system. 2. Gather feedback and monitor end-users' performance, making improvements and providing additional training or support as necessary. 3. Keep training materials and processes documented and easily accessible to other trainers and end-users. 4. Provide ongoing support to end-users, including answering questions and troubleshooting issues that may arise. Show less

Education

  • Universitas Negeri Yogyakarta
    Pendidikan Teknik Elektro
    2016 -

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