Experience

United Property Associates

• Real Estate
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2017 - Present

  Provide administrative support to management staff. Generate and prepare violation letters and welcome packages, as well as maintain logs. Run Jenark reports for homeowner lists to be used with processing delinquency letters and then provide same copy to managers for monthly update to their info books. Scanning, photocopying, faxing and filing documents. Maintain copies of all UPA forms and have them readily available to staff. Work with managers as needed to provide documentation/computer support for annual and BOD meetings. Prepare payment coupons to accompany welcome packages and order coupon books accordingly. Ensure receipt of letter and mail accordingly. Develop new filing practices. Proofread and sign off on all mass mailings, ordering labels as needed. Assist homeowners in obtaining parking decals, pool passes, clubhouse keys, etc. Post/record all outgoing USPS mail as well as logging certified mail. Maintain appropriate postage amount on postage machines, refilling and reporting refills to Regional Office Facilitator and Comptroller. Maintain the front desk greeting clients and visitors as well as answering incoming calls on a multi-line telephone system. Show less



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• Manager

  • Jun 2013 - Jan 2017

  Responsible for conducting store inventory. Place store truck orders twice a week. Filing and entering paperwork. Making employee schedules. Working with employees to establish goals. Handling guest concerns and complaints and resolving issues when addressed. Ensure that employees follow all company policies and procedures. Outlined duties and set performance standards for tasks, jobs and roles of employees. Running various reports. Handling and counting large amounts of money. Provide constructive criticism and coaching to employees. Show less



NCO FINANCIAL SYSEMS INC.

• Virginia Beach, Virginia

• Customer Service Representative

  • Oct 2014 - Jan 2015

  Contacted customers who placed order with to convey the dimensions of the product ordered. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Assisted employees in the completion of their orders. Contacted customers who placed order with to convey the dimensions of the product ordered. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Assisted employees in the completion of their orders.



Bojangles' Restaurants, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Supervisor

  • Jun 2011 - Aug 2013

  Trained new employees on proper food handling and safety procedures. Provided ongoing feedback for all employees’ performance. Ensured all employees followed company policies and procedures. Ensured that daily work duties tasks were completed and improved. Handled customer service requests by resolving customer issues, complaints, and concerns. Applied diplomacy and assertiveness to exceed company goals. Provide ongoing feedback about the employee's performance. Handling and counting money. Ensure that employees follow company policies and procedures. Responsible for the development and activities of employees and ensuring that daily work duties are being improved. Handling and resolving customer complaints. Show less