Experience

Bellco Credit Union

• United States
• Banking
• 100 - 200 Employee

• Member Experience Specialist

  • Apr 2022 - Present

  Assists branch with opening new accounts, analyzing credit bureau reports; and interviewing members in person or by telephone to identify financial needs and sales opportunities. They initiate computer-based credit applications; analyze credit scores and make routine business decisions; match financial products and services to members; and answer member inquiries about Bellco products and financial services. When needed, they process a variety of financial transactions in both the lobby and drive-up in a timely, accurate and professional manner. Duties Included: Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently suggests ways to improve the member/customer experience through improved processes and technology. Communicates with members in a positive manner in person and/or by phone. Deepens member relationships by cross-selling products and services. Contributes to corporate and branch goals and supports current business priorities. Understand and communicate key features and benefits of all Bellco products and services including the various types of loan and deposit products.. Opens new accounts by following the approved new account opening procedure; initiates credit applications; identifies financial product and service needs; follows current underwriting guidelines and uses credit scoring or traditional underwriting to approve credit applications; refers members to appropriate Bellco personnel for advanced product and service needs. Analyzes credit bureau reports to accurately identify member financial needs and sales opportunities. Understands and effectively implements all appropriate regulations. Adheres to current underwriting guidelines and loan closing procedures; accurately completes loan cl Accesses member accounts to accurately perform financial service transactions. closing documents; disburses loans as required. Show less



U.S. Navy Reserve

• United States
• Armed Forces
• 700 & Above Employee

• Logistics Specialist

  • Oct 2013 - Present

  Served as logistics and HR personnel. Duties and Responsibilities: • Briefing monthly unit training on Department of Navy, Department of Defense, and local command policies are understood and followed. • Data entry on navy members to track overall career progression and trainings. • Assist unit leadership in international mission planning and logistic efforts • Nominated for early promotion 2 times in the past 24 months for outstanding military performance. • Assist unit leadership in international mission planning and logistic efforts, detailing manning, and supply needs, in addition to any international regulations that are mandated. • Responsible for recording, and reporting all DOD test including Urinalysis, and other medical testing. Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Specialist

  • Oct 2017 - Jul 2020

  Responsible for following general instructions and with discretion as to work details, performs accounting tasks of a difficult nature requiring an experienced, professional knowledge of accounting principles and practices. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment • Provides specialized or general analysis support in various accounting functions such as Accounts Receivable, Accounts Payable, Payroll, Cost Accounting, Property Accounting, General Accounting, and the like • Process invoices for Syndication partners, and Xfinity Managed Services. • supporting cash & collection efforts for those business lines. • Interprets accounting data, analyzes reports and recommends action to be taken. • Prepares difficult journal entries, maintains complex ledgers, reconciles and analyzes specific cost account ledgers. • Assists in the development and installation of accounting systems, cost accounting methods, procedures, and controls • troubleshoot and resolve technical problems and other general account inquiries through both verbal and written means to maximize the customer experience, with demonstrated ability to articulate relevant information. • Follows established troubleshooting procedures, including use of appropriate resources and desktop tools. • When necessary, produce work order according to established business rules. • Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Recruiter

  • Jan 2018 - Jan 2020

  Served as a Navy Career Councilor for Navy Talent Acquisition Group Rocky Mountain. conducted interviews and coordinated travel, lodging, and medical logistics for navy applicants in 7 states. Duties and responsibilities: • Conducted 623 digital and in person interviews: assessing mental and moral aptitude. • Ensured Department of Navy Recruitment policy on safety, anti-discrimination and fraternization were followed resulting in 0 workplace incidents. • Planned and coordinated 211 future sailors medical, aptitude and job classification evaluations. • Maintained positive working relationships with multiple school distracts by coordinating 107 Navy presentations, and spearheading a community service project including fundraising, assembly, and transportation of 500 backpacks filled with school supplies. • Received Navy Marine Corps Accommodation Award for Excellent performance during tour. Served As Digital Talent coordinator for 7 states. Skills learned include: • Using customer relationship management systems (CRM) including Web R-Tools, and Salesforce for data entry in 14 different regional markets. • analyze market trends and recruiting efforts to make adjustments; supervise and coordinate marketing, prospecting, interviewing, processing, classification, and onboarding activities; give presentations to civic groups, workshops, seminars, and targeted populations and their family members on career opportunities in the Navy; • network with media, educators, civil officials, and community leaders to foster Navy awareness; • provide leadership, career information, mentoring, training, and coaching to assigned personnel, including Future Sailors and Collegiates; • Digital training, and mentorship. • Digital Interviewing and hiring. Show less



Transportation Security Administration (TSA)

• United States
• Government Administration
• 700 & Above Employee

• Transportaion Security Officer

  • Jan 2015 - Sep 2017

  Responsible for providing security and protection of air travelers, airports, and aircraft in a courteous and professional manner. This includes: • Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft. • Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs. • Controlling terminal entry and exit points. • Interacting with the public, giving directions, and responding to inquiries. • Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations. • Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. This includes application of risk-based security screening protocols that vary based on program requirements. • Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Logistics Specialist

  • Aug 2016 - Aug 2017

  Served a logistics specialist in deployment in 6th fleet’s area of operations with the United States Navy’s expeditionary cargo battalion. Tasked with delivering combat logistic to combat commanders, and improve relationships with international governments, Department of Defense (DOD) contractors and other DOD agencies. Duties included: • Secured and maintained over $3.7 million dollars’ worth of United States assets. Directly responsible for the purchasing and transportation of $1.6 million dollars’ worth of assets from a foreign government and sold $750,000 worth of assets to other government agencies within the Department of Defense. • Created and maintained complex and detailed finical records of government transactions. • Briefed supervisor daily on personnel, production, and security of naval facility, and all assets within. • Successfully trained and turned over DOD site and all assets to a relief team, including training on the logistics of the site and country, finical records, and security measures. • Received a warfare accommodation by 6th Fleet combat battalion in for expeditionary combat logistics. Show less