Malik Callaham

Undergraduate Teaching Assistant at College of Information Studies (UMD iSchool), University of Maryland
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Contact Information
us****@****om
(386) 825-5501
Location
IN

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Credentials

  • CompTIA Security+ ce Certification
    CompTIA
    Apr, 2020
    - Nov, 2024
  • Splunk Core Certified User
    Splunk
    Jun, 2021
    - Nov, 2024

Experience

  • College of Information Studies (UMD iSchool), University of Maryland
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Undergraduate Teaching Assistant
      • Jan 2021 - Present

      Course Info: INST-201-Introduction to Information Science, INST-352-Information User Needs and Assessment, INST-152-"Fake Checking": Battling Misinformation and Disinformation in the Real World. - Supervise and motivate students to actively participate in class using breakout room sessions and provided additional assistance outside of class via office hours. - Assist course instructor(s) with grading, creating lecture videos and class material.- Provide timely feedback to instructors on student questions, concerns, & progress towards learning objectives.

    • Undergraduate Research Assistant
      • Jun 2021 - Jul 2021

      – Queried over 200+ capstone emails and employees in each federal agency using the NationalArchives database and recorded agencies that have adopted the Capstone Approach and subsequentchanges to agency policies regarding email management.– Investigated scholarly articles and non-governmental organization (NGO) sites that offer criticisms onthe Capstone Approach.

  • Robomatter
    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Data Analyst Intern
      • Aug 2022 - Mar 2023

      - Aggregated unstructured data from various sources and effectively communicated insights from datasets using surveys and visualizations. - Utilized RStudio, SPSS, MySQL, and other statistical analysis/visualization tools to develop an understanding of student behavior when analyzing S.T.E.M data from grade levels K-12. - Fixed & removed incorrect, corrupted, & duplicated data via data cleaning techniques using Microsoft Excel, MySQL, & other data analysis tools. - Developed reports using descriptive statistics to quantitatively summarize student survey data.

  • University of Maryland
    • United States
    • Higher Education
    • 700 & Above Employee
    • Data Entry Specialist (Enrollment Service Operations)
      • Oct 2021 - Aug 2022

      – Handled over 30,000 priority decision applications in one year by working with colleagues using the UMD SIS (Student Information System) database. – Responsible for maintaining confidentiality and integrity when processing undergraduate & graduate student admission information using UMD SIS Database (100+ per day). – Analyzed work orders and flagged student accounts that were incorrectly filed and routed them to appropriate teams. – Assisted with overseeing the admission process of incoming undergraduate and graduate students.

  • College of Southern Maryland
    • United States
    • Higher Education
    • 500 - 600 Employee
    • Help Desk Technician
      • Oct 2017 - Oct 2020

      – Helped decrease department tickets with a record of over 1700 users & staff tickets solved & routinely exceeded call-handling goals, closing an average of 30 calls daily with an 80% first-call resolution ratio. – Earned extra mile award due to efforts in handling a large volume of customer calls & emails during times of website outage (80+) while also providing students & staff with updates. – Read technical manuals, partnered with third-party vendors, & conducted computer diagnostics to investigate and resolve problems while following up with users. – Assisted students & staff under severe weather conditions, ensuring the safety of persons & technical equipment.

  • College of Southern Maryland Kids & Teens College
    • La Plata, Maryland, United States
    • Volunteer Assistant
      • Jun 2019 - Jul 2019

      – Assisted instructor in delivering class material to students. – Aided students in creating & compiling programs using the Raptor programming language. – Assisted in supervising students if/when the instructor is absent. – Assisted instructor in delivering class material to students. – Aided students in creating & compiling programs using the Raptor programming language. – Assisted in supervising students if/when the instructor is absent.

Education

  • College of Information Studies (UMD iSchool), University of Maryland
    Information Science, Computer and Information Sciences and Support Services
    2020 - 2023
  • College of Southern Maryland
    Associate of Applied Science, Information Services Technology
    2016 - 2019

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