Experience

amal.com

• United Arab Emirates
• Software Development
• 1 - 100 Employee

• Catalog Operations Manager - HOD

  • Mar 2022 - Present

  Dubai, United Arab Emirates • Develop and implement strategies for acquiring, organizing, and maintaining catalog and content assets • Manage all PIM Operations such as variations setup and taxonomy structure. • Create categories navigation trees for best customer experience. • Lead a team responsible for catalog and content management, including data entry, metadata creation, and digital asset management • Collaborate with cross functional teams, such as product development and marketing, to ensure catalog… Show more • Develop and implement strategies for acquiring, organizing, and maintaining catalog and content assets • Manage all PIM Operations such as variations setup and taxonomy structure. • Create categories navigation trees for best customer experience. • Lead a team responsible for catalog and content management, including data entry, metadata creation, and digital asset management • Collaborate with cross functional teams, such as product development and marketing, to ensure catalog and content aligns with overall business goals • Stay up to date on industry trends and best practices, and incorporate new technologies and techniques as appropriate • Analyze data and user feedback to optimize catalog and content for maximum discoverability, engagement, and conversion • Ensure catalog and content adheres to legal and compliance requirements • Manage relationships with external vendors and partners as needed • Oversee the budget and resources for the catalog and content department. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Catalog Lead

  • Jan 2017 - Mar 2022

  • Develop and implement strategies to improve the quality of Amazon's catalogs and enhance customer satisfaction • Manage the quality control process for catalogs, including conducting regular audits and implementing quality assurance measures • Collaborate with catalog managers and other teams to identify and resolve issues with catalog content, accuracy, and formatting • Develop and maintain quality standards and guidelines for catalogs, and ensure that all catalogs meet these… Show more • Develop and implement strategies to improve the quality of Amazon's catalogs and enhance customer satisfaction • Manage the quality control process for catalogs, including conducting regular audits and implementing quality assurance measures • Collaborate with catalog managers and other teams to identify and resolve issues with catalog content, accuracy, and formatting • Develop and maintain quality standards and guidelines for catalogs, and ensure that all catalogs meet these standards • Monitor and analyze customer feedback and other data to identify trends and opportunities for improving catalog quality • Stay up-to-date on industry trends and best practices, and continually evaluate and improve catalog quality processes and strategies • Manage and mentor a team of catalog quality coordinators and assistants, providing guidance and support as needed. Show less



LightPenCorp

• Jordan
• Advertising Services
• 1 - 100 Employee

• Sales And Marketing Representative

  • Feb 2016 - Feb 2022



Souq.com

• United Arab Emirates
• Technology, Information and Internet
• 700 & Above Employee

• Premium Creation Specialist - A+ Content

  • Jan 2015 - Jan 2017

  Amman, Jordan

• Offer Moderation Associate

  • Jul 2014 - Jan 2015

• Content Associate

  • Jan 2014 - Jul 2014



Crystel.co

• Jordan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Advisor

  • Mar 2013 - Jul 2014

  • Respond to customer inquiries via phone, email, and chat, and provide assistance with product information, order tracking, and account management • Troubleshoot and resolve customer issues, such as returns, exchanges, and refunds • Provide information about products and services, and make recommendations based on customer needs • Accurately process customer transactions, including order placement and payment processing • Maintain a high level of customer satisfaction by providing… Show more • Respond to customer inquiries via phone, email, and chat, and provide assistance with product information, order tracking, and account management • Troubleshoot and resolve customer issues, such as returns, exchanges, and refunds • Provide information about products and services, and make recommendations based on customer needs • Accurately process customer transactions, including order placement and payment processing • Maintain a high level of customer satisfaction by providing prompt, friendly, and professional service • Document customer interactions and maintain accurate records of customer interactions and transactions • Meet performance standards and targets, such as call volume and quality metrics • Stay up-to-date on product and service information, as well as company policies and procedures • Continuously improve customer service skills and knowledge by participating in training and development opportunities. Show less