Senior Administrator

• Feb 2023 - Present

Chairman of the Safety and Risk Management Committee

• Aug 2021 - Jan 2023

Executive Director of Operations KAAH

• Feb 2021 - Jan 2023

• Overseeing several external and internal functions, including the PMO, operations deputy, and 4 general managers in facility and support services, supply chain, operational excellence, and patient hospitalityAchievements to Date as COO• Appointed as the first COO from an administrative background due to recognized success and outstanding reliability• Orchestrated the successful transformation of the new healthcare model for 23 departments and over 500 employees, resulting in several productivity and performance improvements and the hospital being ranked as the best hospital for booking patients' 3rd appointments• Digitized around 80,000 patient records through the hospital information platform (HIS) with the IT team, resulting in a 50% reduction in report processing time and manpower and zero paper waste• Conducted a performance evaluation of 20 department directors to identify strengths and gaps, hired qualified candidates, recreated 80 job descriptions, and implemented a quarterly operational assessment• Built the supply chain, maintenance, and safety departments from the ground up, including business functions and processes Show less

Executive patient experience evaluator

• Jan 2021 - Dec 2021

A patient experience evaluator interested in improving the beneficiary experience in the health gathering in Makkah by enhancing communication between beneficiaries and is directly linked with the CEO , The improvement includes more than 10 government hospitals and 82 primary health care centers By improving the procedures for the beneficiary’s journey, working to facilitate obstacles and making improvement projects, in addition to motivating workers inside the facilities through positive messages to them Show less

Executive Director of Change Management (Logistics Services)

• Feb 2021 - Apr 2021

Reporting to the CEO, I spearheaded multiple initiatives and brought to the table several innovative ideas. I worked on promoting an improved mindset and mentality. I launched a program that enhanced patient experience providing comfort and safety by delivering medication to patients’ homes and preventing the spread of COVID-19Furthermore, I worked relentlessly on decreasing the number of grievances which led to a significant decrease in the number of complaints from the highest to the absolute lowest in the Kingdom. I initiated a project for emergency medication dispersion to patients within 2 hours of their appointment. I was able to achieve a balance between supply and demand without excessive ordering which led to a substantial improvement in supply chain. By establishing a joint-system with outpatient clinic appointments systems, I helped identify demand and provide necessary medical items accordingly.• Implemented a strategic action plan for 10 hospitals in the Makkah region to improve customer experience and profitability, which included reducing walk-in appointments, balancing supply and demand, and improving the items requisition system• Activated the pharmaceutical mail in Al Noor Specialist Hospital through a service integration plan with the Saudi Post solutions Show less

Planning Supervisor-Supply Chain 1st Western Cluster

• Jan 2021 - Apr 2021

I joined Makkah Healthcare Cluster to ensure the availability of medication for 10 hospitals. To do so, I headed the planning and supply chain to optimize ordering and tracking.• Effectively balanced daily medication inventory across Makkah hospitals and medical centers with 5 team members for optimal order sourcing for patients using a product inventory tracking sheet

Supply Chain Planner & Supplier relationships

• Sep 2020 - Jan 2021

In this capacity, I was able to forge strong alliances and partnerships with vendors and suppliers, by capitalizing on a facilitated process and streamlined supply chain. to celebrate shared success and demonstrate appreciation to consolidated efforts while awarding excelling performers.• Bridged the gap between suppliers and hospitals by digitizing the shipment receivables process in Oracle with advance shipment notes software, which increased unloading authorization by 80%

Head of the Receiving and Financial submission Department

• Jan 2018 - Sep 2020

With a focus on performance management, I led a team of 14 people and established key performance indicators (KPIs) for financial officers to track, manage, and improve overall productivity and efficiency. Throughout this process, I became more involved in a variety of financial and accounting operations, such as billing, payment, and accounts, which allowed me to learn more about them.•Established a centralized system for receiving team and vendor business agreements and financial submissions, reducing the number of pending payments from SAR 20M to SAR 4M while managing 14 employees • Developed a new loading schedule for vendors, increasing productivity and reducing the time spent unloading shipments from 48 to 2 hours Show less

Medical Items Planner

• Dec 2016 - Dec 2017

As a Medical Items Planner, I learned how to create short and long-term plans, as well as how to interpret numerical data. I reduced redundancy and waste while maintaining necessary items on hand to best serve patients and provide an exceptional patient experience.• Managed 2 medical item planners and identified the hospital's annual item needs while overseeing the entire process from end-user to patient

Public tenders officer

• Jan 2015 - Dec 2016

In this role, I gained profound knowledge on contracts and purchase orders. I worked with a wide array of stakeholders, including medical and non-medical users and providers. This helped me enhance my communication, negotiation, and stakeholder management skills.• Initiated the identification of more than 16 medical and non-medical tenders needs, as well as active monitoring through a tracking sheet to be presented to the h

Coordinator of critical supply

• Dec 2011 - Jan 2015

Stepping into the medical field as a storekeeper, I developed a keen interest in a wide array of medical items where I keenly studied their uses, active ingredients, and alternatives. This helped me resolve a number of incidents and crises in case of cutouts or low stock. As a witness of the evolution of supply chain management in the Kingdom, I contributed to the customization of the HIS to identify stock locations in the warehouse and facilitate item tracking and retrieval.As I transitioned to Critical Items Coordinator, I developed a high sense of urgency as a result of working closely with ICU. I knocked every door by reaching out to sister hospitals, vendors, and suppliers to address pressing needs and provide urgent requirements. This helped me appreciate the value of timeliness and efforts required to save human lives on daily basis.• Improved critical care item availability for patients within 24 hours by communicating directly with the OR and unit heads and developing a new and improved demand and supply system• Stocked storerooms through vendor partnerships, along with adjusting requirements and needs in an automated inventory and control systems Show less

Member

• Nov 2016 - Jul 2018

Member In Gcc tenders

• Aug 2016 - May 2018

writer

• Jan 2011 - Nov 2011