Experience

Ruptela

• Lithuania
• Telecommunications
• 1 - 100 Employee

• Sales manager - Poland

  • Sep 2017 - Present

  • Sales for existing and new customers• Customer service by phone and email • Customer complaint management, resolution of problems and claims, retention• Taking care of communication with managers in Poland• Management of contracts and documents for customers• Management of installers work • Cooperation with other departments R&D, IT, Support and other teams inside the company.

• Customer Care Manager

  • Jun 2016 - Sep 2017

  • Management of installers work • Taking care of communication with managers in Poland• Management of contracts and documents for customers• Debt management• Taking care of good relations with clients, customer service by phone and email • Cooperation with other departments R&D, IT, Support and other teams inside the company.• Customer complaint management, resolution of problems and claims, retention



BITĖ Lietuva

• Lithuania
• Telecommunications
• 400 - 500 Employee

• Senior Customer Service Consultant

  • Jan 2013 - May 2016

  January, 2013 - June, 2015 • Customer service by phone and email • Customer sales and retention • Phone insurance • Telephones and other equipment configuration • Customer complaint management, resolution of problems and claims From June, 2015 • Online Customer Service (Live Chat) • Social Customer Service (Facebook) January, 2013 - June, 2015 • Customer service by phone and email • Customer sales and retention • Phone insurance • Telephones and other equipment configuration • Customer complaint management, resolution of problems and claims From June, 2015 • Online Customer Service (Live Chat) • Social Customer Service (Facebook)



Telenordi

• Lithuania
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Manager

  • Oct 2012 - Nov 2012



Southwestern Advantage

• United States
• Professional Training and Coaching
• 400 - 500 Employee

• Manager

  • Jun 2011 - Jul 2011