Experience

Halifax Opportunities Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Quality & System Lead

  • May 2018 - Present



Interserve Learning & Employment

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Quality Assurance Officer

  • Oct 2015 - Apr 2018

  • Responsible for ensuring internal processes, systems and controls are in place and effectively meet the requirements of our contracts with DWP, EQS and Assurance Framework• Identifying good practice and areas for improvement to support continuous improvement of the quality of the customer experience and minimize risk• Planning and conducting quality visits in line with the schedule and framework• Undertaking Leadership & Management interviews to gain assurance around governance, implementation of employment quality standards, assurance framework, policies and procedures• Undertaking observations, providing feedback and report writing• Supporting delivery teams to progress actions within their Quality Improvement Plans• Facilitating external audits• Developing and maintaining tools to measure and report standards of delivery and risks• Analyzing findings from records checks and reporting good practice as well as recommendation

• Continuous Improvement Officer

  • Jun 2014 - Sep 2015

  • Support and implementation of appropriate change management initiatives within organisation development and growth• Implementation of the continuous improvement strategy working with a range of appropriate business improvement tools and techniques in order to achieve specific outcomes• Supporting operational management teams in the identification and implementation of contractual continuous improvement actions and carry out the auditing of systems and processes to achieve contractual outcomes on existing and new provisions• Supporting operational divisions and validation teams in working with continuous improvement tools and techniques to identify issues and achieve performance improvements• Responsibility for development and implementation of the claims and validations processes and operating procedures to ensure compliance against operating standards• Auditing operating standards in line with the company and contractual requirements• Planning improvement activities for the department and provisions within and with supply chain partners• Compiling appropriate management information in the form of reports and statistics relating to people management, improvement activities and programmes of work, compliments, complaints and comments• Participation in workforce development activities in either the development or delivery of learning materials• Working effectively as part of a team to ensure that all relevant internal and external continuous improvement and accreditation standards are met• Development and implementation of the Validation and Claims Framework in 2014, supporting minimum compliance and introduction of the new structure for claims and financial services division• Measuring new process effectiveness and auditing operating techniques to continuously improve on high standards and achieve low risk assurance

• Claims and Validations Team Leader

  • Jun 2012 - Jun 2014



Best Ltd

• Leeds, United Kingdom

• Claims Team Leader Financial Services

  • Jun 2008 - Jun 2012