Malena Falcone

Content Creator at MillerCo Channel
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Contact Information
us****@****om
(386) 825-5501
Location
Argentina, AR
Languages
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency
  • Portuguese Elementary proficiency

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Credentials

  • Salesforce Essential Training
    LinkedIn
    Jan, 2023
    - Sep, 2024
  • Become a Customer Support Specialist
    LinkedIn
    Dec, 2022
    - Sep, 2024
  • Become a Project Coordinator
    LinkedIn
    Dec, 2022
    - Sep, 2024
  • Become a Project Manager
    LinkedIn
    Dec, 2022
    - Sep, 2024
  • Career Essentials in Administrative Assistance by Microsoft and LinkedIn
    Microsoft
    Dec, 2022
    - Sep, 2024
  • customer service foundation
    Project Management Institute
    Dec, 2022
    - Sep, 2024
  • Asistente Administrativo
    Platzi
    Nov, 2022
    - Sep, 2024
  • Business Intelligence y Data Management
    Platzi
    Nov, 2022
    - Sep, 2024
  • Curso de CRM con Salesforce
    Platzi
    Nov, 2022
    - Sep, 2024
  • Curso de Comunicación Asertiva
    Platzi
    Nov, 2022
    - Sep, 2024
  • Curso de Salesforce para Administradores
    Platzi
    Nov, 2022
    - Sep, 2024
  • Curso de Tableau: Visualización de Datos y Storytelling para Negocios
    Platzi
    Nov, 2022
    - Sep, 2024
  • Customer Success Specialist
    Platzi
    Nov, 2022
    - Sep, 2024

Experience

  • MillerCo Channel
    • Content Creator
      • Jan 2022 - Present

      - I worked for a year interpreting 150 hours of Spanish content about architecture and BIM, and then translating it into English. - Create a system with notion to optimize the content creation process. - Use Illustration, Premiere Pro, Google sheets and docs to create educational videos. - I worked for a year interpreting 150 hours of Spanish content about architecture and BIM, and then translating it into English. - Create a system with notion to optimize the content creation process. - Use Illustration, Premiere Pro, Google sheets and docs to create educational videos.

  • Binance
    • Software Development
    • 700 & Above Employee
    • Customer Service Representative
      • Dec 2022 - May 2023

      I worked as a customer support agent at Binance, handling 3 to 5 real-time chats and providing efficient and accurate solutions and assistance to users. I focused on maintaining high levels of customer satisfaction and worked closely with other departments to solve problems and improve the user experience. During my time at Binance, I acquired valuable skills in problem-solving, effective communication, and teamwork in a dynamic and fast-paced environment. I worked as a customer support agent at Binance, handling 3 to 5 real-time chats and providing efficient and accurate solutions and assistance to users. I focused on maintaining high levels of customer satisfaction and worked closely with other departments to solve problems and improve the user experience. During my time at Binance, I acquired valuable skills in problem-solving, effective communication, and teamwork in a dynamic and fast-paced environment.

  • IATEACH
    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • Customer Service Specialist
      • Feb 2021 - Nov 2022

      - I provided technical support in a startup that was dedicated to teaching about cryptocurrencies. - I Designed and wrote captions for Instagram and Facebook. - Answered customers' inquiries about how to use the platform. - I created content about cryptocurrencies and blockchain and then used those texts to generate artificial intelligence voices. - I provided technical support in a startup that was dedicated to teaching about cryptocurrencies. - I Designed and wrote captions for Instagram and Facebook. - Answered customers' inquiries about how to use the platform. - I created content about cryptocurrencies and blockchain and then used those texts to generate artificial intelligence voices.

  • Casita de té los Chalets
    • Argentina
    • Restaurants
    • Servicio de atención al cliente
      • Jan 2012 - Jan 2020

      - I dedicated myself to customer personal attention for 8 years. - I controlled the revenues of the business. - I managed 4 employees. - I dedicated myself to customer personal attention for 8 years. - I controlled the revenues of the business. - I managed 4 employees.

Education

  • Universidad Siglo 21
    Bachelor of Laws - LLB, Law
    2020 - 2022
  • Universidad Empresarial 'Siglo 21'​
    Doctor of Law - JD, Law
    2019 -

Community

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