Experience

Seattle Police Foundation

• Law Enforcement
• 1 - 100 Employee

• Administrative Specialist I

  • Jul 2019 - Present

  Create, route and distribute outgoing correspondence and compile weekly reports. Establish and maintain files and logs, and compile statistical data for reports. Responsible for documentation and distribution of record keeping systems and records retention data. Extensive phone contact with the general public, victims, suspects, and other law enforcement and social service agencies. Responsible for completion of time sheets, payroll, track overtime, and maintain related records Prepare purchase order requests for office supplies. Process and distribute in-coming/out-going mail. Ability to operate and troubleshoot office equipment such as copiers, printers, and fax machines. Perform other clerical duties as assigned Show less



VadaMaree Cosmetics

• Renton

• Small Business Owner

  • Jun 2017 - Present

  In charge of publishing content, maintaining continuity of themes, designing layout, streamlining navigation and increasing online presence to potential customers. Knowledge of search engine analytics to maximize traffic to website. Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars. Track product line sales and costs by analyzing and entering sales, expense, and new business data. Prepares marketing reports by collecting, analyzing, and summarizing sales data. Keeps promotional materials ready by coordinating requirements with graphics department; social media updates; inventorying stock; placing orders; verifying receipts. Show less



Proliance

• 1 - 100 Employee

• Scheduling/Referral Coordinator

  • Nov 2018 - Jul 2019

  Providing support to answering phone lines to schedule new patient appointments and follow up clinic appointments. Acquiring benefit verification, and preparing patients medical records. Answering multiple phone lines and screening calls as necessary. Processing referrals, scanning, and insurance authorizations, in our scheduling system Nexgen. Running scheduling reports, and monitoring office in-basket messages. Knowledge of Overlake and Swedish protocols, when it comes to scheduling and referrals. Show less



City of Seattle

• United States
• Government Administration
• 700 & Above Employee

• Utility Account Representative Trainee

  • Jun 2018 - Nov 2018

  Receive and respond to service and billing inquiries from residential and commercial utility customers regarding water, sewer, drainage, solid waste, and electric services by telephone, in person, and through written correspondence in a professional and timely manner. Research and analyze account information in CCB to accurately answer customer questions and resolve customer concerns. Create and update customer account records, document information regarding customer interactions in utility billing system. Assist customers in resolving delinquent accounts and establishing payment plans, when applicable. Provide income eligible customers information regarding rate discount and payment assistance programs to help reduce utility costs. Handle a high-volume of customer calls throughout the day in a professional manner at all times. (temp contract) Show less



Swedish

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Care Coordinator II

  • Jul 2014 - Jun 2018

  Provide superior account management to patients, including but not limited to acting as liaison between the patient, the various clinic, areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization. Proven success with uncovering and investigating potential risks and delivering solutions to reduce patient escalations. Meticulously maintain up-to-date records in Electronic Medical Record (EMR) and Epic. Regularly perform quality checks to ensure patient representatives follow HIPPA and Osha standards as well as provide coaching and training when necessary. Conduct patient education including hospital procedures and RX medications as directed. Show less



Group Health

• Tukwila, WA

• Sr. Patient Access Representative

  • Feb 2011 - Jun 2014

  Articulately provided simultaneous user support including education, troubleshooting, and tutorials on how to successfully execute account maintenance , reporting, and commerce transactions through the patient online portal website Mygrouphealth. Quickly and accurately assessed accounts and offered appropriate solutions based on patient needs that lead to exceeding objective targets by 200% quarter after quarter Through ownership and accountability provided superb customer satisfaction minimizing customer escalations. Show less