Jose Maldonado
Desktop Support Technician at Health Plus- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Neil Dellamonica
I have had the pleasure of working with Jose side by side for the past 2 years. His work is very meticulous, and always seemed to get the job done ahead of schedule. His knowledge as a Desktop Support Technician was unmatched. He seemed to always know how to correct the issue before anyone else. Jose has been an essential part of the IT team at Health Plus.
Anushka Dufresne
I have relied on Jose to support many of my projects for the last two years. As any professional can agree- IT support is crucial to the execution of any project in this age of technology. Jose is flexible, knowledgeable, and accommodating. Jose makes every situation work, and I have yet to have him say no to any request. Jose has helped me out of many a problem, and my projects have gone smoothly. I recommend Jose's work.
Neil Dellamonica
I have had the pleasure of working with Jose side by side for the past 2 years. His work is very meticulous, and always seemed to get the job done ahead of schedule. His knowledge as a Desktop Support Technician was unmatched. He seemed to always know how to correct the issue before anyone else. Jose has been an essential part of the IT team at Health Plus.
Anushka Dufresne
I have relied on Jose to support many of my projects for the last two years. As any professional can agree- IT support is crucial to the execution of any project in this age of technology. Jose is flexible, knowledgeable, and accommodating. Jose makes every situation work, and I have yet to have him say no to any request. Jose has helped me out of many a problem, and my projects have gone smoothly. I recommend Jose's work.
Neil Dellamonica
I have had the pleasure of working with Jose side by side for the past 2 years. His work is very meticulous, and always seemed to get the job done ahead of schedule. His knowledge as a Desktop Support Technician was unmatched. He seemed to always know how to correct the issue before anyone else. Jose has been an essential part of the IT team at Health Plus.
Anushka Dufresne
I have relied on Jose to support many of my projects for the last two years. As any professional can agree- IT support is crucial to the execution of any project in this age of technology. Jose is flexible, knowledgeable, and accommodating. Jose makes every situation work, and I have yet to have him say no to any request. Jose has helped me out of many a problem, and my projects have gone smoothly. I recommend Jose's work.
Neil Dellamonica
I have had the pleasure of working with Jose side by side for the past 2 years. His work is very meticulous, and always seemed to get the job done ahead of schedule. His knowledge as a Desktop Support Technician was unmatched. He seemed to always know how to correct the issue before anyone else. Jose has been an essential part of the IT team at Health Plus.
Anushka Dufresne
I have relied on Jose to support many of my projects for the last two years. As any professional can agree- IT support is crucial to the execution of any project in this age of technology. Jose is flexible, knowledgeable, and accommodating. Jose makes every situation work, and I have yet to have him say no to any request. Jose has helped me out of many a problem, and my projects have gone smoothly. I recommend Jose's work.
Experience
-
Health Plus
-
United States
-
Insurance
-
100 - 200 Employee
-
Desktop Support Technician
-
Oct 2005 - May 2012
Support a 900+ user environment with any day to day desktop related issue. Senior tech at the corporate office providing first hand support to the executive team. Worked with the Windows 7 Migration team to test and develop solutions to Windows 7 conflicts for all home grown applications prior to deployment. Tested and evaluated MDT and USMT for Windows 7 migration in a 900+ user environment. Troubleshoot level 3 Windows/Citrix desktop issues for all users at the desktop. Setup… Show more Support a 900+ user environment with any day to day desktop related issue. Senior tech at the corporate office providing first hand support to the executive team. Worked with the Windows 7 Migration team to test and develop solutions to Windows 7 conflicts for all home grown applications prior to deployment. Tested and evaluated MDT and USMT for Windows 7 migration in a 900+ user environment. Troubleshoot level 3 Windows/Citrix desktop issues for all users at the desktop. Setup and support telecommuting employees using ATT connect web application to remotely connect and troubleshoot issue. Spearheaded the company wide standardization of the desktop environment and deployment utilizing Enterprise Ghost. Developed a Windows XP installation CD with all Windows updates Slipstreamed into the CD to further enhance the quick installation of newer desktop and reduce the initial installation time of Windows XP and updates. Seamless Windows 2000 to XP migration in an 800+ users environment. Teach users basic and advanced windows and MS Office practices. Created short instructional videos to show users basic desktop functions using Adobe Captive for the help desk (level 1 support). Show less Support a 900+ user environment with any day to day desktop related issue. Senior tech at the corporate office providing first hand support to the executive team. Worked with the Windows 7 Migration team to test and develop solutions to Windows 7 conflicts for all home grown applications prior to deployment. Tested and evaluated MDT and USMT for Windows 7 migration in a 900+ user environment. Troubleshoot level 3 Windows/Citrix desktop issues for all users at the desktop. Setup… Show more Support a 900+ user environment with any day to day desktop related issue. Senior tech at the corporate office providing first hand support to the executive team. Worked with the Windows 7 Migration team to test and develop solutions to Windows 7 conflicts for all home grown applications prior to deployment. Tested and evaluated MDT and USMT for Windows 7 migration in a 900+ user environment. Troubleshoot level 3 Windows/Citrix desktop issues for all users at the desktop. Setup and support telecommuting employees using ATT connect web application to remotely connect and troubleshoot issue. Spearheaded the company wide standardization of the desktop environment and deployment utilizing Enterprise Ghost. Developed a Windows XP installation CD with all Windows updates Slipstreamed into the CD to further enhance the quick installation of newer desktop and reduce the initial installation time of Windows XP and updates. Seamless Windows 2000 to XP migration in an 800+ users environment. Teach users basic and advanced windows and MS Office practices. Created short instructional videos to show users basic desktop functions using Adobe Captive for the help desk (level 1 support). Show less
-
-
-
Damon House
-
Mental Health Care
-
1 - 100 Employee
-
IT Consultant
-
Oct 2001 - Oct 2005
Single-handedly developed and implemented all corporate Information Technology Systems. Integration of a Windows 2003 Server Domain into existing infrastructure. Provided configuration and administration of the domain active directory, file sharing, print sharing remote file replication over VPN, and backup systems. Designed, procured, and installed a complete corporate network encompassing all infrastructure systems from the physical installation of the CAT 5 wiring to network… Show more Single-handedly developed and implemented all corporate Information Technology Systems. Integration of a Windows 2003 Server Domain into existing infrastructure. Provided configuration and administration of the domain active directory, file sharing, print sharing remote file replication over VPN, and backup systems. Designed, procured, and installed a complete corporate network encompassing all infrastructure systems from the physical installation of the CAT 5 wiring to network management equipment. Configured all routers, wireless access points, DSL modems, and a public static IP address with a VPN. Show less Single-handedly developed and implemented all corporate Information Technology Systems. Integration of a Windows 2003 Server Domain into existing infrastructure. Provided configuration and administration of the domain active directory, file sharing, print sharing remote file replication over VPN, and backup systems. Designed, procured, and installed a complete corporate network encompassing all infrastructure systems from the physical installation of the CAT 5 wiring to network… Show more Single-handedly developed and implemented all corporate Information Technology Systems. Integration of a Windows 2003 Server Domain into existing infrastructure. Provided configuration and administration of the domain active directory, file sharing, print sharing remote file replication over VPN, and backup systems. Designed, procured, and installed a complete corporate network encompassing all infrastructure systems from the physical installation of the CAT 5 wiring to network management equipment. Configured all routers, wireless access points, DSL modems, and a public static IP address with a VPN. Show less
-
-
-
-
IT Consultant
-
Oct 2001 - May 2003
Designed a complete small business computers system utilizing the latest technology to showcase business ascetics. Networked printers, scanners, and faxes to maximize usage while minimizing operational cost. Provided all system installation, configuration, maintenance, updating, and backups. Designed a complete small business computers system utilizing the latest technology to showcase business ascetics. Networked printers, scanners, and faxes to maximize usage while minimizing operational cost. Provided all system installation, configuration, maintenance, updating, and backups.
-
-
-
-
Senior Technologies Manager
-
1999 - 2001
Promoted to Senior Technologies Manager for a new business venture to lead the technology department in a high-tech meeting space environment. Completed budgeting, planning, and staff management for IT department. Performed desktop systems maintenance and upgrading, network administration of T1, T3, and ISDN networks. Administration of entire in-house telco system consisting of a Lucent Technologies Merlin Magix digital phone system, 30+ POTS lines and video conferencing over ISDN… Show more Promoted to Senior Technologies Manager for a new business venture to lead the technology department in a high-tech meeting space environment. Completed budgeting, planning, and staff management for IT department. Performed desktop systems maintenance and upgrading, network administration of T1, T3, and ISDN networks. Administration of entire in-house telco system consisting of a Lucent Technologies Merlin Magix digital phone system, 30+ POTS lines and video conferencing over ISDN lines. Developed and implemented systems to increase profit and productivity which included a fully customizable automated booking and billing system, client-customized desktop configuration with storage capabilities to provide a faster and more reliable turnaround time, and computer hard drive imaging system utilizing Norton’s Ghost Enterprise edition. Developed and maintained a working relationship with Columbia University. Maintained a working relationship with IT departments from fortune 500 companies like Microsoft, Morgan Stanley, Bloomberg, FTSE, amongst others. Show less Promoted to Senior Technologies Manager for a new business venture to lead the technology department in a high-tech meeting space environment. Completed budgeting, planning, and staff management for IT department. Performed desktop systems maintenance and upgrading, network administration of T1, T3, and ISDN networks. Administration of entire in-house telco system consisting of a Lucent Technologies Merlin Magix digital phone system, 30+ POTS lines and video conferencing over ISDN… Show more Promoted to Senior Technologies Manager for a new business venture to lead the technology department in a high-tech meeting space environment. Completed budgeting, planning, and staff management for IT department. Performed desktop systems maintenance and upgrading, network administration of T1, T3, and ISDN networks. Administration of entire in-house telco system consisting of a Lucent Technologies Merlin Magix digital phone system, 30+ POTS lines and video conferencing over ISDN lines. Developed and implemented systems to increase profit and productivity which included a fully customizable automated booking and billing system, client-customized desktop configuration with storage capabilities to provide a faster and more reliable turnaround time, and computer hard drive imaging system utilizing Norton’s Ghost Enterprise edition. Developed and maintained a working relationship with Columbia University. Maintained a working relationship with IT departments from fortune 500 companies like Microsoft, Morgan Stanley, Bloomberg, FTSE, amongst others. Show less
-
-
Education
-
Vaughn College of Aeronautics
Associates, Applied Science; Aircraft Avionics Engineering
Community
