Experience

Peak Management LLC

• United States
• Real Estate
• 1 - 100 Employee

• Property Manager

  • Feb 2023 - Present



Morguard

• Canada
• Real Estate
• 700 & Above Employee

• Community Manager

  • Feb 2019 - Feb 2023

  • Demonstrated a thorough understanding of the community and its needs/goals as a financial asset• Completed monthly financial reports• Fulfilled the community’s leasing potential; developed and executed marketing initiatives as needed to support that goal• Resolved resident complaints promptly to support positive resident relations• Reviewed and audited resident files as needed to ensure accuracy; assess and address any need for training to support my onsite team• Ensured the quality of market-ready apartments• Preserved the asset and controlled costs using preventative maintenance programs• Oversaw rehab/renovation construction projects

• Regional Training Facilitator

  • Feb 2018 - Feb 2023

  Completing Onboarding of new Residential onsite associates within region, and training on new software, technologies, and/or policies and procedures as needed.

• Assistant Community Manager

  • Sep 2017 - Feb 2019

  Personally complete all inspections of apartments at move out and schedule the vendors needed.• Actively ensured completion of deposit accounting statements. That they are mailed within 30 days of move out to include any move out charges.• Follow up with current and past residents in order to collect money owed in a timely manner• Post all charges to ledgers including monthly rental and utility charges.• Oversee budget with emphasis on maintaining less than 1-2% delinquency month to month. • Analyze financial budgets and make necessary operating adjustments to improve revenue and operational efficiency. • Provide high quality resident satisfaction through great service and fulfill resident service requests through the maintenance technicians and other service associates. • Provide additional training and performance feedback to leasing consultants.

• Leasing Consultant

  • Oct 2015 - Sep 2017

  Coordinate resident activities, build, and maintain resident relations. Gather and compile current market and economic information.Prepare competitive market analysis and market trends.Handle accounting functions such as posting rent, managing delinquency report, check-scanning, eviction process.Implementation and management of resident retention program involving newsletter and referral benefits. Marketing the property, creating fliers and building good working relationships with outside vendors and employers.show “ready” apartments, qualify prospects, close leases, complete all related paperwork and activities to ensure a timely move-in



The Cadence Group, Inc.

• Book and Periodical Publishing
• 1 - 100 Employee

• Information Technician

  • Oct 2014 - Oct 2015

  Converted paper records into a digital format to simplify the process of retrieving data and maintaining records Performed quality checks on scanned images Daily sorting of Mail Envelopes Circulation support (e.g., pulling requests, filing) Handled incoming calls and resolved departmental issues Lead monthly staff meetings and provided updates regarding assigned task Converted paper records into a digital format to simplify the process of retrieving data and maintaining records Performed quality checks on scanned images Daily sorting of Mail Envelopes Circulation support (e.g., pulling requests, filing) Handled incoming calls and resolved departmental issues Lead monthly staff meetings and provided updates regarding assigned task



J.Crew

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Sep 2013 - Feb 2015

  Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Respond to patron concerns, provide clear feedback and anticipate customer’s needs. Demonstrate ability to meet or exceed sales targets. Provide courteous service to customers in a timely manner to generate sales. Drive conversion by engaging customers with superior service and attention. Assist Customers in opening J. Crew credit cards and accounts. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Respond to patron concerns, provide clear feedback and anticipate customer’s needs. Demonstrate ability to meet or exceed sales targets. Provide courteous service to customers in a timely manner to generate sales. Drive conversion by engaging customers with superior service and attention. Assist Customers in opening J. Crew credit cards and accounts.



Fulton County Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Imaging Technician

  • May 2011 - Jul 2013

  Converted paper records into a digital format to simplify the process of retrieving data and maintaining records Handled incoming calls and resolved departmental issues Lead monthly staff meetings and provided updates regarding assigned task Converted paper records into a digital format to simplify the process of retrieving data and maintaining records Handled incoming calls and resolved departmental issues Lead monthly staff meetings and provided updates regarding assigned task