Malcolm Pye
IT Support Analyst at DE MONTFORT FINE ART LIMITED- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Citrix CCAA (Citrix Certified Advanced Administrator)
CitrixOct, 2013- Nov, 2024 -
Citrix CCA (Citrix Certified Administrator)
CitrixSep, 2013- Nov, 2024 -
Microsoft MCP
Microsoft -
Microsoft MSDST
Microsoft
Experience
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DE MONTFORT FINE ART LIMITED
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United Kingdom
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1 - 100 Employee
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IT Support Analyst
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Jan 2017 - Present
Supporting the company server infrastructure while maintaining and managing support queues and providing technical support for general Microsoft applications as well as in-house applications for various teams and end users Remotely located in galleries.www.demontfortfineart.co.ukwww.whitewallgalleries.comwww.clarendonfineart.com Supporting the company server infrastructure while maintaining and managing support queues and providing technical support for general Microsoft applications as well as in-house applications for various teams and end users Remotely located in galleries.www.demontfortfineart.co.ukwww.whitewallgalleries.comwww.clarendonfineart.com
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Wintel Engineer (Contract)
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Aug 2016 - Present
Currently on Contract at ATOS (Birmingham) as Wintel Consultant Currently on Contract at ATOS (Birmingham) as Wintel Consultant
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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ITO Service Delivery Consultant Level III
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Jul 2015 - Present
Part of the Wintel/Citrix Support team who supported ~4500 servers globally and approximately 42,000 Citrix Users spread across 60 Countries on a various Operating Systems, Windows NT4 ,Windows2000, Windows2003, Windows 2008, Windows 2012.Day to day activities include...Managing Support Queues and also action on authorized change requests to meet the customers SLA agreements.Attend Crisis Management meeting for high priority issues and Liaising with Senior Management over priority 1 & 2 incidents and keeping them up to date while resolving issues within SLA agreementsProvide technical support for the L1 and L2 off shore WintelCitrix teams for the various domains and environments within the TNT infrastructure. Application SupportActive Directory Support Issues Symantec Endpoint Protection issuesComputer Associates (CA), Deployment of applications and authorized Microsoft Security Patches for new builds and system rebuilds. Appsense, Environmental manager configuration and policy Creation.Remote Support Via RDP,ILO,DRAC,VM Console.Escalation point for queries, requests, consultation for the Windows support team and other teams while providing technical support and escalating out-of-hours basis.Security Status: SC Cleared DBS NSV (Valid Till 2023)
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TNT
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Netherlands
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Freight and Package Transportation
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700 & Above Employee
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3rd Support Technical Analyst
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Mar 2005 - 2015
Member of the Wintel/Citrix Support team supporting over 4500 servers globally and approximately 42,000 Citrix Users spread across 60 Countries. Responsible for the supporting and maintaining a secure and isolated infrastructure for over 60+ users in a AD/Citrix environment for a centralised Records Management solution uplifting and storing over 25 Million records for the Ministry of Defence (MOD) and Royal Air Force (RAF) inspected by the MOD on an annual basis by completing penetration testing. Security Status: SC Cleared DBS NSV
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EDS Group
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IT Services and IT Consulting
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300 - 400 Employee
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Remote Desktop Support Analyst EDS (Contracted to TNT)
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Jun 2000 - Jun 2005
Remote support analyst to provide rapid response and maintenance for over 1000 desktop PC’s based at various regional depots located around the UK for TNT. · Duties included software support on applications, Windows 95, Windows 98 / NT4/W2K / XP / Vista.· Installation of Windows NT4 workstation including W2K / XP / Vista on new computers on a local area network.· Installation of MS office 97/2000 and Visual C++ on to computers on a local area network. · Installation of Sophos/Virus Scan on to all computers and respond to Anti-Virus detections ensuring thorough security on the whole network. · Provided support to 1st and 2nd line while on site for various issues which cannot be carried out over the phone and only by face to face.· Problems, which were PC related, were also covered including Office 97/2000/2003· Hardware related problems relating to PC require rebuilding PC’s and peripherals installation.Security Status: SC Cleared DBS NSV
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Memorex Telex
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IT Services and IT Consulting
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1 - 100 Employee
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Remote support analyst
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Jun 1996 - Jun 2005
Remote support analyst to provide rapid response and maintenance for various Cunstomers located around the UK. · Duties included software support on applications, Windows 95, Windows 98 / NT4/W2K / XP / Vista.· Installation of Windows NT4 workstation including W2K / XP / Vista on new computers on a local area network.· Installation of MS office 97/2000 and Visual C++ on to computers on a local area network. · Installation of Sophos/Virus Scan on to all computers and respond to Anti-Virus detections ensuring thorough security on the whole network. · Provided support to 1st and 2nd line while on site for various issues which cannot be carried out over the phone and only by face to face.· Problems, which were PC related, were also covered including Office 97/98 2000/2003· Hardware related problems relating to PC require rebuilding PC’s and peripherals installation
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Education
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1976 - 1982
Charlton School
High School, English Language, English Literature, Art, woodwork, History, Physics, Maths, Geography
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