Experience

Mitsubishi UFJ Securities International plc

• IT Operations Team Leader & Data Centre Manager | Corporate Technology

  • Sep 2011 - Present

  Current responsibilities are comprised of two main roles:- Leadership of the IT Operations Team and Manager of the remote Data Centres and office SER's. The former includes the Technical Lead role for Monitoring, Swift messaging and Control-M scheduling platforms.TEC - Production IT Operations Shift TeamIT Operations are responsible for covering Overnight EOD Batch Processing (Processing for Murex, Oracle GL, Risk Systems, plus many other back office and front office systems), IT Infrastructure Monitoring (for Wintel, Unix and Networks teams), monitoring and management of Backups, Capacity Reporting (for Wintel, Unix and Networks infrastructure) and Swift Infrastructure (Swift Alliance Gateways, Swift Alliance Access, Swift Alliance WebPlatform and Accord).The team provides application support for SWIFT, Control-M, Manage Engines OpManager and Applications Manager. Support is also provided for the backup deduplication solution. TEC - Data Centre ManagerDatacentre Management supports six Satellite Equipment Rooms (SER’s) and two remote Datacentres. The responsibility includes the day to day monitoring and management of all environments (Physical Standards / Auditing, Capacity management, utilisation, access control, environment controls – Temperature/Humidity, vendor service management). DCM team also manages recycling, re marketing and disposal of IT equipment.These two roles are complimentary. They bring together traditional IT Operations functions, the ability to develop automation, monitoring solutions and Datacentre Technologies. As such, they improve the efficency and scalability of the MUSI estate.Key Technologies: Operating Systems - Unix (Solaris10 and Solaris11), Redhat Enterprise Linux, Windows 2003 / 2008, VMWare / ESX. Applications - Networker 8.0, Manage Engine OpManager and Applications Manager, Control-M 7.0, Sensorium (DCIM), Data Domain.



Global Crossing

• Datacentre Manager (EMEA)

  • Aug 2008 - Oct 2011

  Initially employed as part of a five person shift team to build out a new Datacentre for Global Crossing in London; supplying hosted and co-location services. Initial objectives were to deliver a functional hosting service within six weeks, ready for a high level press launch. Assisted in regular progress reports and presentations given to the Vice President of Datacentres during the build out. Once technical delivery was completed, responsibilities transitioned to creating and maintaining a robust delivery of services, with particular emphasis on supporting process to ITIL v3 practices.Appointed Datacentre Manager in November 2009. This role includes the administration of the operations team (Tier1), management level escalation and support of Datacentre process (such as Incident, Change & Problem Management), service improvement, delivery / transfer of new customers / services and 24x7 support of Datacentre technologies. Responsible for ensuring >80% of incidents are resolved by the Tier1 team. Tier1 support physical access, Event Management monitoring systems (OS / Network / Environment), 1st / 2nd level technical support of Windows, Unix, Linux, VMWare, DNS updates, NAT updates and Backup.Key Technologies: Operating Systems - Unix (Solaris10), Redhat Enterprise Linux, Windows 2003 / 2008, VMWare / ESX. Applications - Veritas Netbackup (6.5), HP-OV Operations, Solarwinds, Nagios / MRTG.



JPMorgan Chase

• United States
• Investment Management

• IT Operations Team Leader

  • Jan 2005 - Aug 2008

  Returned to JPMC from IBM as part of an in-sourcing project following the JPMC merger with Bank One. Directly reports to the Data Centre Manager. Responsible for monitoring and maintaining continual service of all strategic data centres within London. Specific functions include overnight batches / backups, restoration of critical data, checking data feeds (Euroclear), account administration (Crest), 24x7 onsite support, out of hours Market Data 1st line support, incident management, disaster recovery testing, creating and maintaining technical documentation, implementing and training of new technologies within the London team, also training of remote teams for contingency purposes and producing status reports to specific line of business. Key Technologies: Operating Systems – Unix (Solaris), NT, Netware and Dec Vax. Applications – Veritas Netbackup (4.5 & 5.1), Autosys, Legato, Maestro, Arcserve and Netcool OMNIbus.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• IT Operations Shift Leader

  • Apr 2003 - Jan 2005

  After outsourcing to IBM, employed to lead a shift of Operators on a client site (JP Morgan Chase). Role was directly responsible to the BAU Operations Manager. To ensure that all elements of online and overnight processing met and surpass the agreed contracted level between the client and IBM. Key Technologies: Operating Systems – Unix (Solaris & HPUX), NT, Netware and Dec Vax. Applications – Veritas Netbackup (3.2, 4.5 & 5.1), CA Unicenter, Legato, Maestro, Arcserve, Netcool OMNIbus and Murex.



Robert Fleming

• Investment Banking
• 1 - 100 Employee

• IT Operations Team Leader

  • May 1998 - Apr 2003

  Initially employed at Robert Fleming & Co, becoming JP Morgan Fleming at the beginning of 2001 and JP Morgan Chase later that year.IT Operations Team LeaderPromoted to this role to be directly responsible to the Datacentre Manager. To ensure that all elements of online and overnight batch and the implementation of new technologies are successful. Also responsible for producing a well motivated and trained Operations team and a safe, efficient environment for them to work in.Senior OperatorResponsible to the Shift Leader, with additional requirements that the position necessitates. Primarily responsible (under the supervision of the Shift Leader) to ensure the successful completion all batch processing, incident reporting and escalation, the implementation of operator training plans and the application of one to one training where required. Contract OperatorEmployed by Robert Fleming & Co on a contract basis to oversee batch runs, backups and restores on a variety of platforms. In addition to these functions, print and tape management skills were also required, together with the implementation of procedures where necessary. It was also important that secure access to the systems and user support was maintained, together with careful liaison with hardware, software and technical support personnel.Key Technologies: Operating Systems – Unix (Solaris, HPUX & AIX), HP3000, Tandem, NT, Netware and Dec Vax. Applications – Legato, Maestro, Arcserve, HP Openview and Tivoli.



Capgemini

• India
• Information Services
• 1 - 100 Employee

• Senior Unix Operator

  • Oct 1997 - May 1998

  Employed by Cap Gemini (formally known as Hoskyns) to run six client UNIX systems in an operating capacity. The workload included batch runs, backups, restores, general system checks and fault corrections, printer control, control of defunct processes and media handling for all clients. In addition to this, responsibility for the production of operating procedures relating to the six client systems made possible through careful liaison between clients and the Cap Gemini team. Employed by Cap Gemini (formally known as Hoskyns) to run six client UNIX systems in an operating capacity. The workload included batch runs, backups, restores, general system checks and fault corrections, printer control, control of defunct processes and media handling for all clients. In addition to this, responsibility for the production of operating procedures relating to the six client systems made possible through careful liaison between clients and the Cap Gemini team.



Schlumberger (Geco-Prakla)

• Computer Operator

  • May 1996 - Oct 1997

  Initially employed as a trainee operator and data copier. As an operator tasks involved fielding user inquiries, general job scheduling and queue control, media copying, tape mounts, stock control and plotter maintenance with three other shift members in mainly a MVS and UNIX environment.Promoted to Computer Operator level 1 in June 1997.Obtained Junior Computer Operator Position in August 1996. Initially employed as a trainee operator and data copier. As an operator tasks involved fielding user inquiries, general job scheduling and queue control, media copying, tape mounts, stock control and plotter maintenance with three other shift members in mainly a MVS and UNIX environment.Promoted to Computer Operator level 1 in June 1997.Obtained Junior Computer Operator Position in August 1996.