Experience

EWA Bespoke Communications

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• adidas Customer Service Manager

  • Mar 2002 - Jan 2017

  Chelmsford, United Kingdom Set up and manage the adidas Group, UK and Ireland Customer Service Operation. Team assist the adidas business and their customers with a diverse range of enquiries and complaints, as well as delivering targeted profile driven marketing communications. Pivotal in the development of the adidas and EWA partnership including the deployment of an integrated 2012 Olympic Games eCRM program. Also responsible for the Canderel Sugar Helpline, the Kier Group and marketing services for Glenny LLP, a… Show more Set up and manage the adidas Group, UK and Ireland Customer Service Operation. Team assist the adidas business and their customers with a diverse range of enquiries and complaints, as well as delivering targeted profile driven marketing communications. Pivotal in the development of the adidas and EWA partnership including the deployment of an integrated 2012 Olympic Games eCRM program. Also responsible for the Canderel Sugar Helpline, the Kier Group and marketing services for Glenny LLP, a leading property consultancy. Show less



Prolog Fulfilment

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Operations Manager

  • 1996 - 2001

  Nottingham, United Kingdom Headed Nottingham operation providing Customer Contact and Client Services, Print Management, Technical Development and Support, Fulfilment, Storage and Distribution.