Experience

Octo (formerly B3 Group)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Program Manager

  • Oct 2017 - Present

  Service-Disabled Veteran Owned Small Business (SDVOSB) IT firm providing end-to-end technology support services to the federal government and enterprise customers. Providing project and program management services to the United States Department of Veterans Affairs. Service-Disabled Veteran Owned Small Business (SDVOSB) IT firm providing end-to-end technology support services to the federal government and enterprise customers. Providing project and program management services to the United States Department of Veterans Affairs.



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director of Strategy and Programs - Digital Commerce Solutions

  • Jun 2014 - 2017

  Served as the Chief of Staff for the Senior Vice President of Digital Commerce Solutions (DCS). Assisted in the DCS organizational formation, overall structure and design (processes and organization). Served as an advisor and subject matter expert for the SVP and direct staff on organizational process and procedures.• Managed the DCS department annual expense plan/budget - financial planning and tracking, as well as the annual project investment portfolio of 100+ projects.• Coordinated and facilitated strategic planning sessions and staff meetings.• Provided program, portfolio, and demand management governance and oversight for DCS sponsored projects.• Provided day-to-day management and support of a direct reporting team of project directors, managers and contractors, which included career path development, managing performance objectives, mentoring, motivating and serving as an escalation point for critical issues.

• Program Director - Advanced Solutions and Innovation (ASI)

  • Dec 2012 - Jun 2014

  Individual Contributor and Program Director supporting the Strategic Solution team responsible for creation, execution and management of key mobile commerce, innovation and loyalty initiatives and strategies.• Provided direct program management support to the ASI Innovation Lab team tasked with defining methodology, driving ideation and evaluation of concepts, prototyping and launching innovations to market.• Provided direct program management support to the launch of the Universal Commerce solution set that provided ignition partners and key clients with innovative product solutions inclusive of QR Code and QR Tag Solutions, Card Vault and Remote Payment capabilities.

• Program Director - Business Transformation Organization (BTO)

  • Jan 2010 - Dec 2012

  Functioned as a lead Program Director for the Global Operations and Technology, Business Transformation Organization. Responsible for the coordinated management of multiple transformational related projects, including ongoing operations directed toward a common objective. Accountable for delivering programs on time and within budget. Lead and coordinated cross-functional, cross-departmental, cross-company teams responsible for all aspects of a project, from initiation to closure. • Assigned to the Enterprise Security Risk and Compliance (ESRC) PCI compliance program to assist a newly hired ESRC management team in establishing repeatable program processes and procedures globally. Bringing to bear my strong leadership skills, organizational skills, creativity and high attention to detail, the program producing 31 Global Reports on Compliance that were delivered on time to the Associations.• Assigned as the technology program director for a confidential large Regulatory related program. Coordinated execution of 50+ in scope projects (ensured delivery of program/projects on time, within budget, scope, quality and operationally ready). Provided cross functional, multi-work stream coordination. Directly involved in the technical requirements and plan development for all aspects of the effort, as well as the infrastructure design and approach for the solution that changed the way Debit routing decisions were made for First Data.

• Project Director - Global Technology Organization - PMO

  • Dec 2006 - Jan 2010

  Functioned as a Program Director within the technology PMO, working with constituent project managers (who were responsible for the execution of projects within the program) to monitor cost, schedule, and technical performance and operations, while working to ensure the ultimate success of the program. Responsible for determining and coordinating the allocation of shared resources among constituent projects within the program.• Program Director to a sales reengineering initiative managing the enterprise data center interests and tasks on the enterprise rollouts of the Automated Merchant Activation (AMA) and Maintenance of Automated Merchant Activation (MAMA) boarding tools. Coordinated the site services support for the trainings and implementation tasks required to successfully convert 40 RSA Banks and approximately 800 Account Executives. This allowed successful boarding time to be reduced from an average of 7 to as high as 21 days to 1 day. • Program Director to the Enterprise Security Access Management (ESAM) Build-out, support the implementation of a centralized directory for authentication and a self-service registration application consistent with Information Security Policy Password Controls.• Overall Project Manager to the Merchant Services component of an enterprise technology transformation and data center consolidation initiative. Responsible for the direction of 5 contractor project managers and the associated 80+ projects tasked with the successful technology transformation and data center migration of approximately 64 merchant products.



First Data Merchant Services

• Financial Services
• 700 & Above Employee

• Senior Project Manager - Enterprise Data Center (EDC) – Integration Management Services

  • Apr 2003 - Dec 2006

  Performed duties within a Self-Directed / Self-Managed Team of strategic project professionals. Responsible for initiating, planning, executing and controlling projects in support of enterprise initiatives. Coordinated, planned and tracked progress of complex enterprise synergy projects and initiatives. Functioned as the Stage Gate "Gatekeeper" responsible for making the Go/Kill decisions for new initiatives.

• Project Program Manager - Service Delivery - Midrange Systems Organization (UNIX)

  • Dec 1997 - Apr 2003

  Coordinated, planned, managed and tracked simultaneous technical projects involving multiple business units. Evaluated and estimated proposed project submissions for cost and resource impact. Prepared project status reports and briefings for senior management. Participated in the development and implementation of project management policies and procedures. Provided Relationship Management and Strategic Planning Services to business and product units. Performed Midrange System (UNIX) Back Office solution design and capacity planning. Provided Data Center Architectural design services to New Product Development Teams. Planned and managed the Midrange Systems technical activities for the Year 2000 renovation project.



Signal Corporation & CTA Inc.

• Chambersburg, PA

• Database Manager / Analyst / Programmer

  • Oct 1994 - Dec 1997

  Government Contractor assigned to the Department of Defense's Defense Property Accountability System (DPAS) Project. Performed Configuration Management, Project Management and Quality Assurance. Performed 3rd commercial software evaluations, testing and product selection. Performed planning and supervision of System Integration and Acceptance testing. Performed administration and configuration on SQL report writers and OLAP tools. Design database formatted inquiries, reports, and data dictionaries. Supported the implementation of Capability Maturity Modeling (CMM).



Atlantic Security Systems Inc.

• Hagerstown, MD

• Service Operations Manager

  • Jan 1990 - Sep 1994

  Supervised the scheduling, completion, and quality of all technical work performed. Developed staffing plans, work schedules, and budgets. Implemented database solutions for tracking sales, telemarketing, inventory, and service. Supervised the scheduling, completion, and quality of all technical work performed. Developed staffing plans, work schedules, and budgets. Implemented database solutions for tracking sales, telemarketing, inventory, and service.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Avionic Specialist

  • Dec 1985 - Dec 1989

  Performed programming, troubleshooting, and repair of F-15 avionic and computer systems. Fully qualified maintenance debriefer of fighter pilots. Implemented unit computer database system for processing Sortie flight information. Developed and implemented unit training program for the Core Automated Maintenance System (CAMS). Project supervisor for an avionic improvement program known as the Eagle Lock-On. Performed programming, troubleshooting, and repair of F-15 avionic and computer systems. Fully qualified maintenance debriefer of fighter pilots. Implemented unit computer database system for processing Sortie flight information. Developed and implemented unit training program for the Core Automated Maintenance System (CAMS). Project supervisor for an avionic improvement program known as the Eagle Lock-On.