Malcolm Hughes
Book Seller at Copperfields Books, Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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Radiology Provisional Permit
Laguna Veterinary Hospital
Experience
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Copperfields Books, Inc.
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United States
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Retail
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1 - 100 Employee
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Book Seller
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Aug 2021 - Present
Accurately recorded inventory freight of up to 450 books & misc stock per day, as well as handling multi store transfers and domestic shipments. Directly interacted with up to 200 customers per day over the phone, in person, and via IONOS WebMail, including seasonal sales, specific stock inquiries, while maintaining the welcoming atmosphere of the sales floor. Maintained consistent satisfaction rate amongst customers resulting in high return rate. Recorded publisher returns and register logs in Google Sheets and inventory in Excel, and handled cash both at register and in regards to banking and store deposits. Experienced in sales and telecommunications between customers and contact between publisher clients with regards to returns and damage claims. Handled register counts and balancing several times a week, and oversaw opening and closing of the store daily. Weekends included supervising the sales floor with trained managerial duties and interacting with customers at an administrative level, answering sales and problem inquiries, deescalating sales floor incidents and providing clear lines of communication between customer and company to resolve issues. Show less
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Barnes & Noble, Inc.
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United States
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Retail
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700 & Above Employee
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Book Seller
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Jun 2023 - Aug 2023
Received and sorted up to 1600 lbs of freight and merchandise daily using PDT system Received and sorted up to 1600 lbs of freight and merchandise daily using PDT system
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Sonoma Media Investments, LLC
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United States
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Book and Periodical Publishing
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1 - 100 Employee
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Customer Service Representative
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Nov 2022 - May 2023
High-volume call center work focusing on customer service, circulation, and satisfaction. De-escalation of calls as well as proper escalation and communication to district manager and supervisor roles. Assisting customers with publication subscriptions, billing management, and logistics. Accurately recorded complaints and reported according to customer, region, and route in DTI Naviga and SubCon Admin, entering information and communicating via telephone simultaneously. Recorded data in Excel daily and in constant communication between departments with Outlook, Teams, and WebEx while on calls. Show less
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Storia Home
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Sebastopol, California, United States
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Sales Associate and Social Media Associate
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Aug 2022 - Dec 2022
Recorded inventory and some social media management for small home and lifestyle store including Instagram posts and monthly newsletters. Supervised sales floor and managed both opening and closing operations, as well as inter-departmental communicating through Asana with affiliated interior design businesses. Recorded inventory of small batch, local, or handmade items to uplift local and sustainable makers. Also included social media management for affiliated interior design business, Gina Rachelle Design. Planned events and special sales as well as highlighting key vendors through social media and sales tactics to improve merchandise movement. Show less
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Laguna Veterinary Hospital
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United States
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Veterinary Services
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1 - 100 Employee
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Veterinary Assistant
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Aug 2020 - Jul 2021
Restrained, handled, and closely monitored the well being of up to 50 animals per day. Filled prescriptions, curbside customer intakes, laboratory testing, and surgery prep. Cleaned, sterilized, and sanitized kennels, work stations, exam rooms and other essential equipment. Kept medical records and input health data entry of up to 100 clients per day. Handled cash and card intake and billing and constantly updating and rotating stock and care packages. Managed and filled prescriptions and analyzed lab data. Communicating between clients, doctors, and technicians on a near constant basis including deescalation and clinic policies over the phone, in person, and via Cornerstone. Show less
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Education
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2021 -
Santa Rosa Junior College
Sociology and Anthropology
Community
