Experience

Singapore International School (SIS)

• Vietnam
• Education Administration Programs
• 1 - 100 Employee

• Secondary School Teacher

  • Aug 2020 - Present



Cape Union Mart Group

• South Africa
• Retail
• 700 & Above Employee

• Area Operations Manager

  • May 2018 - Nov 2019

  Responsible for the performance of (16 stores) across KZN looking after the following brands – Poetry, Keedo, Tread and MillerCoaching, leading and developing a teams Responsible for improving performance, productivity, efficiency and profitability through the effective implementation of strategies in line with the company visionLead a team of store managers towards effective collaboration and attainment of goals Optimize and oversee in-store operations to ensure efficiency Attention to financial performance in order to ensure that stores are profitable and stay within budget Responsible for all store recruitment and timeous filling of vacancies Ensure compliance with company’s policies and operational guidelines Evaluate performance using key metrics and address issues to ensure improvement Participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional customer service Promote equality and diversity as part of culture of the organization Ensure that the people-perspective is represented in strategic decisions Provide teams with a stimulating and supportive environment and drive their growth and development Analyze information quickly and use it to make robust decisions Leading and driving change management projects and promoting Operational projects and initiatives to internal clients and getting their buy in. (Budgets to open new stores, Media Evens, Store Relocation, Store Revamps and Fashion Shows)Ensure the achievement of daily, weekly, monthly, and annual sales goalsPresent bi-yearly to senior stakeholders Show less

• Area Operations Sales Manager

  • Sep 2013 - Nov 2019

• Store Leader

  • Jun 2014 - May 2018

  Monitor the effectiveness of individual/ store/ area performance by maintaining an efficient and effective retail environment that exceeds customer’s expectations and ensures targets/ budgets are met consistentlyMaximizing internal and external customer satisfaction and delivering awesome retail experiences through a combination of personal selling techniques, customer communication strategies, knowledge and improvement of products and servicesMaximise and drive sales by identifying opportunities to increase turnover Optimize and evaluate the delivery of customer service (DARE) - (Develop, Awesome, Retail Experience)Mentor and coach staff (15) in customer service techniques to ensure DAREEffectively reduce stock loss within the company's benchmarked standards Responsible for the presentation of products and store layouts into attractive displays that encourages the sale of productsResponsible for the presentation of products and store layouts into attractive displays that encourages the sale of products Show less

• Assistant Store Leader

  • Sep 2013 - May 2014

  Optimise sales through creating an engaging and inspiring team environment Exceed customer expectations through monitoring the sales engagement in store Communicate the performance standards and what is expected from the team Minimize shrinkage by monitoring stock loss related risks Drive sales through identifying merchandising opportunitiesImplement the look and feel of the store in line with company standards for the specific brand Implement and feedback on the level of customer service Manage people, product, process requirements to DARE (Develop, Awesome, Retail Experience)Optimize team through creating an inspiring environment. Have fun. Give continuous feedback and recognition to the teamCoach and mentor staff to ensure continuous learning and growth Show less