Malcolm Gillis

2nd Line Video Engineer at NTT Global Networks
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Contact Information
us****@****om
(386) 825-5501
Location
GE

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Credentials

  • Exam Prep: Microsoft Azure Fundamentals (AZ-900)
    LinkedIn
    Oct, 2022
    - Oct, 2024
  • PAIATVS2
    Cisco
    Mar, 2013
    - Oct, 2024
  • CIPT1
    Cisco
    Aug, 2012
    - Oct, 2024
  • Implementing Cisco Quality of Service (QoS)
    Cisco
    Aug, 2012
    - Oct, 2024
  • COMPTIA A+
    COMPTIAA
    Jun, 2011
    - Oct, 2024
  • Microsoft Certified Professional
    Microsoft
    Jun, 2011
    - Oct, 2024
  • PAIATVS1
    Cisco
    Jan, 2011
    - Oct, 2024
  • PCVE
    Polycom
    Sep, 2015
    - Oct, 2024

Experience

  • NTT Global Networks
    • United States
    • Telecommunications
    • 700 & Above Employee
    • 2nd Line Video Engineer
      • Oct 2019 - Present

  • Dimension Data
    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Video Helpdesk Operator
      • Mar 2012 - Present

      Support clients by responding to emails,phone calls,videocalls. Configure new endpoints to hosted or remote networks, monitor devices for availability,Open/modify/close cases for support issues. Support clients by responding to emails,phone calls,videocalls. Configure new endpoints to hosted or remote networks, monitor devices for availability,Open/modify/close cases for support issues.

Education

  • Computeach
    A+ MCP, Windows Support
    2009 - 2011
  • Belmont University

Community

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