Malcolm Aabid

Senior IT Support Specialist at WillowTree
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Contact Information
us****@****om
(386) 825-5501
Location
Raleigh-Durham-Chapel Hill Area

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5.0

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David Hosea

Malcolm is exceptionally knowledgeable in IT support and professional in interacting with customers and clients. Any employer would be lucky in having Malcolm as an employee.

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Credentials

  • Jamf Certified Tech
    Jamf
    Mar, 2021
    - Nov, 2024
  • Jamf Certified Associate
    Jamf
    Jan, 2021
    - Nov, 2024
  • ITIL 4 Foundation
    ITIL Certified
    Aug, 2019
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Mar, 2017
    - Nov, 2024
  • CompTIA Security+
    CompTIA
    May, 2016
    - Nov, 2024

Experience

  • WillowTree
    • United States
    • Software Development
    • 200 - 300 Employee
    • Senior IT Support Specialist
      • Jan 2023 - Present

    • IT Support Specialist
      • Nov 2021 - Jan 2023

  • City of Raleigh Municipal Government
    • United States
    • Government Administration
    • 700 & Above Employee
    • Enterprise IT Operations Specialist
      • Aug 2018 - Nov 2021

      Provided desktop, phone, and remote support to a variety of end-users ranging from employees to city council members, city managers, and the mayor. Deployed, relocated and replace end-user hardware including but not limited to desktops, laptops, peripherals, mobile devices, and desk phones across four city buildings. Managed 100+ macOS devices with Jamf Pro. Evaluated, configured, tested, and deployed policies, scripts, application packages, and macOS updates. Served as the sole escalation point for all Mac-related incidents and tasks. Show less

  • Harnett County Schools
    • Education Administration Programs
    • 700 & Above Employee
    • Computer Technician II
      • Aug 2016 - Aug 2018

      Provided desktop and remote support to twelve K-8 schools in the Harnett County school district. Installed, configured, and deployed administrative and instructional devices such as Windows and macOS desktops and laptops, printers, and iPads Provided desktop and remote support to twelve K-8 schools in the Harnett County school district. Installed, configured, and deployed administrative and instructional devices such as Windows and macOS desktops and laptops, printers, and iPads

  • Reed-Lallier Chevrolet
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • IT Support
      • Jan 2015 - Aug 2016

      Maintained business operations by providing desktop support, remote support, and troubleshooting network components. Managed and executed projects involving operating system upgrades, Cat5e cable installations and terminations, access point installations, and workstation deployments. Maintained business operations by providing desktop support, remote support, and troubleshooting network components. Managed and executed projects involving operating system upgrades, Cat5e cable installations and terminations, access point installations, and workstation deployments.

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Sales Consultant
      • Jun 2014 - Jul 2015

      Assisted customers in finding the perfect solution in regards of Home Theater products through establishing good rapport Answered phone calls to assist or troubleshoot situations presented by customers Accumulated and maintained appropriate knowledge of products pertaining but not limited to the Home Theater experience Assisted customers in finding the perfect solution in regards of Home Theater products through establishing good rapport Answered phone calls to assist or troubleshoot situations presented by customers Accumulated and maintained appropriate knowledge of products pertaining but not limited to the Home Theater experience

  • Manifold Recording
    • Pittsboro, North Carolina
    • Intern
      • Jan 2014 - May 2014

      Assisted in setting up various studio microphones for vocals, drums, guitar amps, and piano for live recording sessions for full bands and studio artists Served as a helping hand in general maintenance around the recording studio Assisted in setting up various studio microphones for vocals, drums, guitar amps, and piano for live recording sessions for full bands and studio artists Served as a helping hand in general maintenance around the recording studio

Education

  • Barton College
    Bachelor of Science (B.S.), Mass Communications - Audio Recording Technology/ Broadcast Video Production
    2010 - 2014
  • Fayetteville Technical Community College
    Associate of Applied Science (A.A.S), Information Systems Security
    2014 - 2016
  • Fayetteville Technical Community College
    Associate of Applied Science (A.A.S), Networking Technology
    2014 - 2016

Community

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