Experience

Photocentric

• United Kingdom
• Consumer Goods
• 1 - 100 Employee

• Head of Aftersales and Service

  • Dec 2022 - Present

  Cambridgeshire, England, United Kingdom

• Global Technical After Sales Manager

  • 2020 - Dec 2022



Xaar

• United Kingdom
• Printing Services
• 200 - 300 Employee

• Global Service Manager

  • Feb 2019 - 2019

  Cambridge, United Kingdom • Effective at building relationships by understanding stakeholders' needs, managing product portfolios, aligning objectives, and delivering stretching results in cross-functional teams in both an operational and NPI project framework. • Accustomed to working in senior management teams in strategic, transformational, and executional settings. • A highly successful technical operational project manager with a proven track record of build, manage, motivate and develop teams to consistently… Show more • Effective at building relationships by understanding stakeholders' needs, managing product portfolios, aligning objectives, and delivering stretching results in cross-functional teams in both an operational and NPI project framework. • Accustomed to working in senior management teams in strategic, transformational, and executional settings. • A highly successful technical operational project manager with a proven track record of build, manage, motivate and develop teams to consistently deliver in challenging and changing environments. • Proven track record of delivering large capital projects by continuously improving operational performance. Show less



Xaar

• United Kingdom
• Printing Services
• 200 - 300 Employee

• Product Engineering Manager

  • Jun 2017 - 2019

  Cambridge, United Kingdom Lead all manufacturing engineering, encompassing capital and process development projects, providing superior technical knowledge. Responsible for providing leadership, outstanding people skills and management to a team of Product Engineers. Responsible for leading and managing various cost down and process improvement projects on new and current product portfolio. The role has full budgetary responsibility for the department. Implement and manage continuous improvement principals by… Show more Lead all manufacturing engineering, encompassing capital and process development projects, providing superior technical knowledge. Responsible for providing leadership, outstanding people skills and management to a team of Product Engineers. Responsible for leading and managing various cost down and process improvement projects on new and current product portfolio. The role has full budgetary responsibility for the department. Implement and manage continuous improvement principals by highlighting deficiencies and recommending changes in training, working practices and processes.

• Principal Project Engineer

  • Jul 2016 - Aug 2017

  Cambridge, United Kingdom Ensuring that new products meet the goals for manufactured cost and that product out of box performance meets customer expectations. Act as Technical Operations Lead on NPD teams Own and resolve customer operation issues Establish key relationships with R&D, Quality and Process Engineering to resolve field issues



Cummins Inc.

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Service (Project) Engineering Leader

  • Sep 2013 - Dec 2015

  Peterborough, United Kingdom A change agent, leading and managing Service Engineering teams based in UK, Germany and Romania. Management and establishment of new Service Engineering discipline work in line with Common Global Processes (CGP) for Alternator Line of Business within EMEA (Europe, Middle East and Africa). Establishment of over 10 new Key Performance Indicators (KPIs) for Service function for Alternator Line of Business. Managing customer critical projects ranging from $0.5 million to $8 million cost exposure to… Show more A change agent, leading and managing Service Engineering teams based in UK, Germany and Romania. Management and establishment of new Service Engineering discipline work in line with Common Global Processes (CGP) for Alternator Line of Business within EMEA (Europe, Middle East and Africa). Establishment of over 10 new Key Performance Indicators (KPIs) for Service function for Alternator Line of Business. Managing customer critical projects ranging from $0.5 million to $8 million cost exposure to business from inception to completion and directing project planning sessions with internal stakeholders to determine the scope and objectives of each project. Ensuring policies and procedures are followed, appropriate productivity and efficiency is achieved and the team is coached and fully supported. Identified and assigned appropriate resources to accomplish multiple tasks related to customer focussed activities, leading team members through various stages of the project.

• Six Sigma Trained New Product Introduction(NPI) Leader

  • Feb 2011 - Aug 2013

  Peterborough, United Kingdom Six Sigma Green Belt trained NPI Leader with excellent knowledge of six sigma methodology and tools.Leading and managing all aspects of the Customer Care NPI(New Product Introduction and Product Change) flow by working cross-functionally across the organisation to deliver to all stakeholders. Identified and managed risks/issues, scoping alternative solutions, tracking actions and working across the business to ensure closure.

• Issue Tracking and Global Warranty System Co-ordinator

  • Oct 2009 - Jan 2011

  To manage and support implementation of Issue Tracking System(ITS) and Global Warranty System(GWS) for Cummins customer support areas on a global basis. This role gave me the opportunity to work very closely with teams from India, China, US and UK for implementation of the new system. This also gave me thorough knowledge of end to end business processes.

• Graduate Trainee - Engineering

  • Oct 2007 - Oct 2009

  Key Achievements - Familiarisation with Cummins working Culture - Product Awareness - Six Sigma Training - Co-ordinating Current Transient testing Project - VSIG test procedure documentation - Leading the Linz Machine Evaluation Project of Competitor Analysis - Prepared an ESW for Competitor Evaluation - Designing and Programming the Control Panel for the Essendine Testing