Experience

Golden Rain Foundation

• United States
• Real Estate
• 1 - 100 Employee

• Resolution Specialist

  • Jan 2023 - Present

  Promoted to resolution specialist for exceeding goals and supporting company culture.-Maintains database by entering new and updated customer and account information.-Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.-Assists the accounting department in verifying invoices are charged to correct customers or departments. -Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.-Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.Maintains customer confidence and protects operations by keeping information confidential. Show less

• Services Clerk

  • Jan 2020 - Jan 2023

  -Answers telephones, e-mails, and records maintenance requests on Service Repair Orders (SROs). -Gives urgent service orders to the Dispatcher immediately.-Makes account corrections on SROs; posts completed orders on job completion log; files and distributes copies as required.-Contacts Mutual Directors for approval of repair or replacement of washers and dryers.-Records reports of street lights and walk lights needing a replacement.-Types reports, statements, and other documents. Show less



Eye Candy Lashes - Lash & Brow Couture

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Personal Assistant

  • Feb 2019 - Jan 2020

  -Used quickbooks to process monthly profit and loss reports. -Manage staff appointments with clients and oversee weekly work schedules with employees. -Resolve administrative problems by answering questions through email, telephone, social media, or face to face inquiries -Create email and social media campaigns to promote business and increase foot traffic. -Used quickbooks to process monthly profit and loss reports. -Manage staff appointments with clients and oversee weekly work schedules with employees. -Resolve administrative problems by answering questions through email, telephone, social media, or face to face inquiries -Create email and social media campaigns to promote business and increase foot traffic.