Experience

The Spa at Norwich Inn

• United States
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • Jun 2021 - Present



Essex Steam Train & Riverboat

• United States
• Entertainment Providers
• 1 - 100 Employee

• Wedding & Events Manager

  • May 2019 - Jun 2021

  • Established packages, menus, and marketing collateral to create a new wedding program. • Customized banquet event orders, invoices, seating charts, and master seating lists for all venues. • Operated WeddingWire and The Knot profiles for four different venues. • Managed multiple departments to ensure a smooth event from beginning to end. • Worked closely with all vendors prior to and during events. • Established packages, menus, and marketing collateral to create a new wedding program. • Customized banquet event orders, invoices, seating charts, and master seating lists for all venues. • Operated WeddingWire and The Knot profiles for four different venues. • Managed multiple departments to ensure a smooth event from beginning to end. • Worked closely with all vendors prior to and during events.



Inn at Mystic

• Mystic, Connecticut, United States

• Catering Sales Manager

  • Feb 2015 - May 2019

  • Coordinate details of events, such as weddings, parties, and business meetings. • Hired, trained, and reviewed staff on proper event procedures. • Created a contract, menu, bar list, seating chart, itinerary, and Banquet Event Order for all events. • Served as a liaison with vendors on event-related matters. • Delivered events, on-time, within budget, and exceeded expectations. • Coordinate details of events, such as weddings, parties, and business meetings. • Hired, trained, and reviewed staff on proper event procedures. • Created a contract, menu, bar list, seating chart, itinerary, and Banquet Event Order for all events. • Served as a liaison with vendors on event-related matters. • Delivered events, on-time, within budget, and exceeded expectations.



The Copper Beech Inn

• Hospitality
• 1 - 100 Employee

• Special Event Manager

  • Nov 2013 - Feb 2015

  • Pursued sales opportunities in wedding, social and corporate markets. • Committed to managing clients by providing the highest level of service. • Contract development and fulfillment. • Pre-event management of production details including purchasing, vendor relations, schedules, floor plans, etc. • On-site management participating in the physical set up and coordination of events. • Hired, Trained and reviewed staff on proper event procedures. • Pursued sales opportunities in wedding, social and corporate markets. • Committed to managing clients by providing the highest level of service. • Contract development and fulfillment. • Pre-event management of production details including purchasing, vendor relations, schedules, floor plans, etc. • On-site management participating in the physical set up and coordination of events. • Hired, Trained and reviewed staff on proper event procedures.



Inn at Mystic

• Wedding and Event Planner

  • Apr 2013 - Nov 2013

  • Manage staff responsible for event coordination activities. • Coordinate details of events such as weddings, parties, and business meetings. • Hire, train, and educate staff on proper event procedures. • Calculate all costs associated with each event. • Create a menu, bar, seating chart, itinerary, vendor list, and BEO for each event. • Manage staff responsible for event coordination activities. • Coordinate details of events such as weddings, parties, and business meetings. • Hire, train, and educate staff on proper event procedures. • Calculate all costs associated with each event. • Create a menu, bar, seating chart, itinerary, vendor list, and BEO for each event.



Foxwoods Resort Casino

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Head Concierge

  • Dec 2010 - Mar 2013

  •Provide professional, polished, and unparalleled service that demands guest loyalty.•Ensures accommodations and special requests are met for guests.•Assists guests with restaurant, show, hotel, and transportation reservations, along with any other appropriate guests arrangements and itinerary items.•Tour guide and Training Specialist for new hires and interns.•Complete weekly inventory for hotel front office.

• VIP Representative

  • Sep 2010 - Dec 2010

  •Checked in & out VIP cardholders & suite reservations with priority service.•Reviewed patron’s play and access to lounges and promotional offers.•Provided creative solutions for guest issues.•Made reservations and provided information and directions for guests.

• Intern/Front Desk Agent at Grand Pequot Front Desk

  • May 2009 - Aug 2010

  •Checked guests in and out of the hotel using AAA guidelines.•Used H.E.A.R.T. steps to provide solutions for guest and non guest issues.•Created different training and service standards boards.•Trained with the Bell Captain, VIP, and Management.



Miniluxe Nail and Beauty Lounge

• Newton, MA

• Customer Service Leader/Key Holder

  • Jan 2010 - May 2010

  •Greeted guests and checked in and cashed out appointments. •Opened and closed the facility and maintained the presentation of the salon. •Organized all transactions and completed daily paperwork. •Dealt with any and all customer and employee issues. •Greeted guests and checked in and cashed out appointments. •Opened and closed the facility and maintained the presentation of the salon. •Organized all transactions and completed daily paperwork. •Dealt with any and all customer and employee issues.



Foxwoods Resort Casino

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Salon & Spa Receptionist

  • Jun 2005 - Aug 2008

  • Answered phones & made reservations with new and repeat clients.• Maintained the presentation of the waiting area and retail area.• Worked with MEGASYS operating system to create and update any reservations.• Trained new employees on opening and closing procedures and policies.

• Hostess/Waitress at Veranda Cafe

  • Oct 2003 - Aug 2007

  • Greeted and seated guests throughout the restaurant.• Controlled the flow of the restaurant and helped the staff.• Took food orders, served food and presented check in timely fashion.• Provided great customer service to ensure an excellent dining experience.