Malalay Sahibzada
Seniors Wellness Program Coordinator at West Scarborough Neighbourhood Community Centre- Claim this Profile
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English Native or bilingual proficiency
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Urdu Native or bilingual proficiency
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Persian Native or bilingual proficiency
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Pashto Professional working proficiency
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Hindi Professional working proficiency
Topline Score
Bio
Credentials
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Avoiding Burnout
LinkedInOct, 2020- Nov, 2024 -
Communicating Change in an Enterprise-Wide Transformation
LinkedInOct, 2020- Nov, 2024 -
Communicating in Times of Change
LinkedInOct, 2020- Nov, 2024 -
Communicating with Empathy
LinkedInOct, 2020- Nov, 2024 -
Communication Foundations
LinkedInOct, 2020- Nov, 2024 -
Communication Tips
LinkedInOct, 2020- Nov, 2024 -
Crisis Communication
LinkedInOct, 2020- Nov, 2024 -
Critical Thinking
LinkedInOct, 2020- Nov, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInOct, 2020- Nov, 2024 -
Develop Critical-Thinking, Decision-Making, and Problem-Solving Skills
LinkedInOct, 2020- Nov, 2024 -
Developing Assertive Leadership
LinkedInOct, 2020- Nov, 2024 -
Digital Body Language
LinkedInOct, 2020- Nov, 2024 -
Diversity, Inclusion, and Belonging
LinkedInOct, 2020- Nov, 2024 -
Effective Listening
LinkedInOct, 2020- Nov, 2024 -
Improving Your Judgment for Better Decision-Making
LinkedInOct, 2020- Nov, 2024 -
Improving Your Thinking
LinkedInOct, 2020- Nov, 2024 -
Interpersonal Communication
LinkedInOct, 2020- Nov, 2024 -
Leading with Emotional Intelligence
LinkedInOct, 2020- Nov, 2024 -
Life Mastery: Achieving Happiness and Success
LinkedInOct, 2020- Nov, 2024 -
Making Quick Decisions
LinkedInOct, 2020- Nov, 2024 -
Managing Team Conflict
LinkedInOct, 2020- Nov, 2024 -
Managing Your Emotions at Work
LinkedInOct, 2020- Nov, 2024 -
Managing in Difficult Times
LinkedInOct, 2020- Nov, 2024 -
Mindfulness Practices
LinkedInOct, 2020- Nov, 2024 -
Mindfulness for Beginners
LinkedInOct, 2020- Nov, 2024 -
Organization Communication
LinkedInOct, 2020- Nov, 2024 -
Persuasive Coaching
LinkedInOct, 2020- Nov, 2024 -
Problem Solving Techniques
LinkedInOct, 2020- Nov, 2024 -
Reputation Risk Management
LinkedInOct, 2020- Nov, 2024 -
Time Management Fundamentals
LinkedInOct, 2020- Nov, 2024 -
Using Questions to Foster Critical Thinking and Curiosity
LinkedInOct, 2020- Nov, 2024 -
Using Your Mind to Change Your Brain
LinkedInOct, 2020- Nov, 2024 -
Building Resilience
LinkedInSep, 2020- Nov, 2024 -
Building Resilience as a Leader
LinkedInSep, 2020- Nov, 2024 -
Communicating with Confidence
LinkedInSep, 2020- Nov, 2024 -
Cultivating Mental Agility
LinkedInSep, 2020- Nov, 2024 -
Developing Resilience and Grit
LinkedInSep, 2020- Nov, 2024 -
Developing Self-Awareness
LinkedInSep, 2020- Nov, 2024 -
Developing Your Emotional Intelligence
LinkedInSep, 2020- Nov, 2024 -
Grit: How Teams Persevere to Accomplish Great Goals
LinkedInSep, 2020- Nov, 2024 -
Having Difficult Conversations
LinkedInSep, 2020- Nov, 2024 -
Recharge Your Energy for Peak Performance
LinkedInSep, 2020- Nov, 2024 -
Subtle Shifts in Thinking for Tremendous Resilience
LinkedInSep, 2020- Nov, 2024 -
Food Safety Certificate
Tim HortonsJun, 2012- Nov, 2024 -
Food Handler
City of TorontoMay, 2012- Nov, 2024
Experience
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West Scarborough Neighbourhood Community Centre
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Canada
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Recreational Facilities
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1 - 100 Employee
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Seniors Wellness Program Coordinator
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Sep 2021 - Present
-Ensures the development, implementation, promotion and evaluation of wellness programs and services Develop a mental health strategy based on evidence-based research and best practices across the continuum of well-being and care and offer a comprehensive plan for transforming the agency approach to seniors’ mental health. The pan will be designed to help: • Eliminate barriers • Build more supportive and inclusive environment and services for seniors • Reduce and eliminate stigma surrounding senior’s mental health issues • Promote a safe, respectful environment for seniors Ensures that the program promotes positive attitudes, sensitivity and understanding towards people of all backgrounds Develop and launch programs and initiatives for mental health education (i.e. Health Fair) as well as target specific interventions and create programming initiatives to support the specific challenges of diverse senior groups and communities Assist in providing non-clinical mental health support to seniors by providing additional counselling as necessary. Gather information on clinical mental health services available to seniors in the community who can help deal with mental health concerns and crisis management and create a comprehensive referral list to help seniors. Assists and supports staff in all other aspects of seniors programming Provides support to program participants, volunteers and community placement students Participates and supports Agency-wide and program specific fundraising initiatives Assists in agency-wide policy development and implementation where appropriate Attends Volunteer Recognition Night, Annual General Meeting and participates in UW Campaign Show less
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Tim Hortons
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Canada
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Food and Beverage Services
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700 & Above Employee
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Store Manager
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Apr 2010 - Present
• Resolve customer concerns and escalations while maintaining a calm attitude even during high-volume times and challenging circumstances. • Display a “customer comes first” attitude by training and holding partners accountable for delivering legendary customer service. • Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. • Solicit customer feedback to understand customer needs and the needs of the local community. • Use all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labour Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management. • Use discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments. • Utilize management information tools and analyses financial reports to identify and address trends and issues in store performance. • Possess strong leadership and organization skills, great written and verbal communication skills, and good customer service abilities. • Responsible for all operating activities including supervision of a seven person staff; served approximately 800 customers daily and provided an outstanding coffee shop experience. • Hire and train new employees, delegate work to subordinate Tim Hortons’s employees, process payroll, and achieve goals in sales and targeting costs monthly, quarterly and annually. • Responsible for counting cash drawers and ensuring accuracy of money count and contents of safe daily. • Manages with integrity, honesty and knowledge that promote the culture, values and mission of Tim Hortons. Show less
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Senior Persons Living Connected
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Canada
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Hospitals and Health Care
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1 - 100 Employee
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Social Service Worker
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Sep 2019 - Mar 2020
- Successfully responded to inquiries and provided information to individuals with mental illnesses and offered assistance to clients in navigating services; Evaluated and provided treatment planning and crisis intervention for those with Alzheimer’s disease Assisted field supervisor in supporting, developing, and implementing innovative programs for the seniors to improve overall well-being and health Provided psychosocial expertise in aspects of care in helping clients to deal with the difficult issue as well as emotions such as anger, guilt, and fear Promoted a positive atmosphere and attitude, and played a leadership role in counteracting stereotyping, discrimination, and stigmatization Enhanced clients’ care, including promoting holistic approaches, maintaining relationships with clients and families Case managed client files, collect data, and prepared statistical reports related to client activities as required Show less
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Tim Hortons
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Canada
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Food and Beverage Services
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700 & Above Employee
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Customer Service Supervisor
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Feb 2007 - Mar 2009
• Assisted store manager with the customer escalation and follow-up with customers to ensure that the solutions proposed are well understood and that they truly resolve the issues, and that the customer agrees with the proposed solution• Established and enhanced the metrics to ensure that people know how they are doing and that the effort being measured supports the goals of the organization• Supervised and trained staff on customer service and prioritizing daily team tasks (installs, returns, after-hours calls etc.)• Managed inbound and outbound call initiatives, client escalations, inventory management and client deliverable as well as provided hands-on store support as needed during peak periods.• Coached and developing the team through regular discussions using tools such as metrics, company values, quality monitoring, customer and peer feedback• Established and reviewing procedures to ensure that service standards are met• Ensured all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution• Dealt regularly with Fraud escalations including coordination with local authorities, ensuring policies are being adhered to and collection and investigation of data• Partnered with other departments to ensure strong two-way communications, ensuring that your representatives gets the appropriate information to effectively handle our customer calls and emails Show less
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Customer Service Representative
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Jul 2006 - Jan 2007
• Prepared beverages and food neatly, accurately, and in a timely manner.• Demonstrated a complete understanding of menu items and explains it to guests accurately. Demonstrated a cheerful and helpful manner when dealing with guests.• Checked products in store area and restocks items to ensure a sufficient supply throughout the shift.• Operated cash register POS system; complete customer transactions accurately and efficiently• Cleaned as directed, and takes self-directed initiative to clean• Greeted guests and prepared their orders, uses Point of Sale system/cash register to record the order and computes the amount of the bill, collected payment from guests and makes change.• Adhered to all quality standards, formulas and procedures as outlined by Tim Hortons.• Understood and adhered to proper food handling, safety and sanitization standards while preparing food and beverages, serving product, and clean up.• Maintained professional appearance and grooming standards as expected by Tim Hortons.• Performed light paperwork duties as assigned and ensured that temperature logs and core samples are taken and logged• Completed any required online coursework on the Tim Hortons website Show less
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Rabia Balkhi Elementary School
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Islamabad, Pakistan
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Elementary School Teacher
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Mar 2003 - May 2006
• Taught children basic academic, social, and developmental skills. • Managed student behaviour in the classroom by invoking approved disciplinary procedures. • Created instructional resources for use in the classroom. • Created positive educational climate for students to learn in. • Participated in ongoing training sessions. • Created lesson plans and modify accordingly throughout the year. • Graded papers and perform other administrative duties as needed. • Integrated competencies, goals, and objectives into lesson plans. • Utilized curricula that reflect the diverse educational, cultural, and linguistic backgrounds of the students served. • Developed incentives to keep participants in class. • Developed professional relationships with other agencies and programs. • Worked with program coordinators to ensure initiatives are being met. • Tutored students on an individual basis. • Established and communicated clear objectives for all learning activities. • Prepared and distributed required reports. • Observed and evaluated student's performance. Show less
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Education
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2018 - 2021
Seneca College
Diploma, Social Service Worker -
1993 - 2002
Bibi Zinab High School
International Baccalaureate, General Studies -
2021 - 2023
Seneca College
Honors Bachelor of Community Mental Health, Mental and Social Health Services and Allied Professions
Community
