Experience

i4T Labs

• Sri Lanka
• Software Development
• 1 - 100 Employee

• Associate Product Manager

  • Jul 2021 - Present

  i4T Global is a leading player in the Field Service Management industry that provides cutting-edge solutions for Property Maintenance and Field Service professionals. With the driving force from the creative minds at i4T Labs, the Global Product Suite- an Ecosystem fulfills the gaps in the industry while delivering a successful customer experience.

• Associate Product Manager

  • Oct 2022 - Present

  i4T Labs is an innovative customer experience (CX) product development company targeting Multi Stakeholders in the Field Service Management industry. i4T Labs targets a global audience with transformative tech products while welcoming creative minds to be a part of a great Ecosystem.Key Responsibilities- Reporting to the Product Manager and collaborating with the product development team.- Gathering product data, including web analytics, statistics, and consumer trends.- Analyzing consumer research data and recording product defects.- Determining improvements to product features.- Coordinating findings with the product team and aligning them with business goals.- Developing marketing strategies for enhanced product features.- Training internal departments on new product features and providing support to customers.- Developing efficient customer communication and feedback channels. Show less

• Customer Success Specialist

  • Mar 2023 - Present

  - Developing strong customer relationships.- Helping customers get started and providing training. - Reviewing and addressing customer complaints and concerns to improve the customer experience.- Setting clear goals for retaining clients.- Establishing milestones to work towards with clients and employees.- Emphasizing the value of the product or service.- Identifying opportunities for upselling related services or products that align with the brand image.- Promoting the value of the product or service through positive customer experiences.- Contributing to the development of training materials and resources. Show less

• Customer Experience Specialist

  • Jul 2021 - Oct 2022


World Holiday Vibes
• United Kingdom
• Travel Arrangements
• 1 - 100 Employee
• International Travel Consultant

  • Sep 2020 - Jul 2021

GLC Europe
• Hungary
• Events Services
• 200 - 300 Employee
• Conference Manager - Delegate Sales

  • Jun 2018 - Sep 2020

D P J Holdings
• Sri Lanka
• Retail Office Equipment
• Specialist - TabZ

  • 2011 - 2019


Dialog Axiata PLC

• Sri Lanka
• Telecommunications
• 700 & Above Employee

• Executive - National Sales, Modern Channels

  • 2010 - 2011

• Executove Resource Management - Group Service Delivery

  • 2008 - 2010

• Customer Service Associate

  • 2005 - 2008


Famous Pacific Shipping Group (FPS)
• Hong Kong
• Transportation, Logistics and Storage
• 1 - 100 Employee
• Marketing Executive

  • 2004 - 2005

Asia Soft (Pvt.) Ltd
• Marketing Executive

  • 2004 - 2004

Comet Cable (Pvt.) Ltd
• Customer Service Representative

  • Aug 2002 - 2004