Customer Relationship Management Team Lead

• Dec 2022 - Present

Customer Service Executive

• Nov 2019 - Dec 2022

Student Affairs

• Aug 2014 - Aug 2017

1. Receives and provides detailed information and explanations to students. Participates in the organization of admissions and registration. Prepares, examines and verifies admissions and registration session files. Ensures follow-up. Completes and approves forms concerning course or program changes, interdepartmental or inter-university registration, and residency and internship programs. 2. Assists academic advisors in relation to matters such as equivalencies, recognition of courses from other institutions, transfer of credits and probationary status. Prepares and verifies files. Coordinates and schedules student interviews. 3. Informs students in relation to their files. Resolves problems. Ensures the application of academic regulations and deadlines. According to the needs of the unit, prepares residency rotation and other student activity schedules, contacting the necessary officials to coordinate and verify placement. 4. Coordinates application process for awards, scholarships and fellowships. Distributes application forms and provides information on procedures and deadlines. Verifies that student files are complete and, as required, ensures necessary linkage with admissions process. 5. Liaises with students, teaching staff, departments, faculties, services, high schools, CEGEPS, training centers, and university and governmental authorities. Provides explanations related to academic regulations, student records, programs and calendars. 6. Organizes specific operations with regard to the start of the semester, loan applications, course and residency evaluation, and exam scheduling and invigilation. Prepares timetables and schedules room bookings for unit. Prepares, schedules and books exams for unit. 7. Maintains up-to-date knowledge of current policies, procedures and regulations. Show less

Human Resources

• Jun 2013 - Aug 2014

- Encoding information about the employees resumes. - recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, -preparing staff handbooks. - Encoding information about the employees resumes. - recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, -preparing staff handbooks.