Experience

Konoz Group

• Jordan
• Media Production
• 1 - 100 Employee

• Account Manager

  • Jun 2023 - Present

  act as client advocates and work with internal departments to ensure that client needs are understood and satisfied. act as client advocates and work with internal departments to ensure that client needs are understood and satisfied.



Aramex

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Social engagements executive

  • Oct 2022 - May 2023

  Manages social media platforms to drive customer engagement, website traffic, and revenue. They optimize content, join conversations on behalf of the brand, and support current and prospective customers.

• Customer Service Representative

  • Oct 2020 - Feb 2023

  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

• Contact Center Agent

  • Oct 2018 - Oct 2020

  providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities.