Experience

Your Hearing Network

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Remote- Client Relations Specialist

  • Aug 2022 - Present

  I provide client relations assistance by telephone and email to healthcare providers seeking support with hearing care services, manage and track referrals in various databases, complete data entry for new customer profiles, and contact providers to schedule appointments for patients requiring hearing. evaluations. Consistently achieving 98% for KPI's for call metrics requirements. I provide client relations assistance by telephone and email to healthcare providers seeking support with hearing care services, manage and track referrals in various databases, complete data entry for new customer profiles, and contact providers to schedule appointments for patients requiring hearing. evaluations. Consistently achieving 98% for KPI's for call metrics requirements.



Charlotte-Mecklenburg Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Intervention Assistant

  • Sep 2021 - Mar 2022

  I facilitated multiple small groups to enhance academic learning in math and reading, supported teacher in maintaining records for each child’s progress and development, increased students practice test scores from 55% to 85%. I facilitated multiple small groups to enhance academic learning in math and reading, supported teacher in maintaining records for each child’s progress and development, increased students practice test scores from 55% to 85%.



West Coast University

• United States
• Higher Education
• 700 & Above Employee

• Student Success Advisor, Online

  • Oct 2015 - May 2018

  Provided general advising for students enrolled in online Bachelor of Science in Nursing (BSN) and Master of Science in Nursing (MSN) degree programs. Interfaced with Admissions, Financial Aid, Registrar and staff to accomplish campus-wide retention goals. Interpreted academic policies related to grade appeals, course withdrawals, attendance requirements, and leave of absence requests. I maintained contact with students experiencing academic challenges, recommended success strategies and updated confidential records in computer application systems. * Increased student retention rate by 94% fall term 2016. Show less



Johnson & Wales University

• United States
• Higher Education
• 700 & Above Employee

• Advisor, Center for Academic Support

  • Jan 2014 - May 2015

  I maintained medical, psychological and educational documentation in a confidential manner, analyzed psychological evaluations, and individual educational plans to determine eligibility for academic accommodations and completed academic accommodation letters for students. I maintained medical, psychological and educational documentation in a confidential manner, analyzed psychological evaluations, and individual educational plans to determine eligibility for academic accommodations and completed academic accommodation letters for students.



Central Piedmont Community College

• United States
• Higher Education
• 700 & Above Employee

• Disability Counselor

  • Jun 2010 - Jun 2012

  Coordinated and conducted comprehensive interviews with students to define academic and career goals; analyzed requirements, presented solutions and recommendations, and prepared educational plans based on individualized objectives. Provided counseling and education to students to stimulate interests in education and support their academic success; responded to inquiries, questions, or requests. Managed and maintained a caseload of 80 clients; updated sensitive materials while achieving strict confidentiality and key compliance. • Streamlined the psychologist database; successfully restructured the outdated system to achieve accuracy, conducted research to gather data, and prepared a detailed listing for all students and staff • Minimized departmental expenses by $1,000+ and reduced labor costs through the implementation of an efficient scheduling policy and procedure process; eliminated the need for additional resources • Authored community resource manuals; researched disability policies, ensured compliance with the Americans with Disabilities Act and designed creative marketing material to recruit disabled students • Reviewed psychological evaluations to assess ADA eligibility for class accommodations; generated disability resources and referrals, documented correspondence, and managed programs and projects Show less



Los Angeles Child Guidance Clinic

• United States
• Mental Health Care
• 1 - 100 Employee

• Latency Therapist

  • Jan 2006 - Jul 2006

  Managed a caseload of 15 families and provided individual, group, and family counseling services within the after school program; formulated treatment goals and objectives, monitored progress, and initiated changes to plans as necessary. Collaborated with cross-functional teams, including internal staff and psychiatrists to communicate requirements and gather information; maintained strict confidentiality with highly-sensitive materials. Fostered productive relationships with community agencies and generated resources and referrals. • Improved client progression and development through internal and external collaborations, multi-disciplinary treatments and advocacy; worked closely with social workers, educators and the families. Show less