Experience

Towers Rotana

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Restaurant Hostess/Acting Captain

  • Oct 2021 - Present

  Reporting to: Restaurant Manager• Handling and carry out any other duties and tasks assigned by restaurant Mangers and HOD • Ensured smooth dining experiences for guests by efficiently coordinating reservations, seating arrangements, and table assignments.• Maintained a strong focus on customer satisfaction, addressing any issues or concerns promptly and professionally.• Collaborated closely with the kitchen and bar staff to ensure timely and accurate food and beverage service.• Handled cash transactions, maintained cleanliness of the restaurant, and assisted in training new staff members.• Participate F&B meetings to make meeting notes.• Participate in weekly and monthly marketing and sales strategy meeting.• Enforced and adhered to high-standards of cleanliness and organization throughout work and team training records, SOPs F&B records.• Sought out and implemented methods to improve reservation experience to boost business sustainability.• Handle all F&B reservation and group inquiries coming through phone and Email.• Handling prepayment for advance booking.• Responsible to assist outlets with Menu printing, name tag and admin work.• Well trained Reserve out, Micros, Outlook.• Handle all boking for all F&B outlet before the outlet open.• Ensuring that all guests inquiries are handle timely, efficiently and with care • Managed customer service, overseeing operations and resolving issues quickly.• Marinating all restaurant License and making sure all are in correct order. Show less

• VIP Lounge Waitress/Hostess

  • Oct 2021 - May 2022

  Reported to: Director of Food & Beverage Responsibilities• Providing personalized service to VIP / Exclusive hotel member’s guests, catering to their specific needs and preference.• Demonstrated extensive knowledge of menu items, ingredients, and wine pairings, enhancing the overall dining experience• Ensured prompt and efficient delivery of food and beverages, consistently meeting and exceeding guest expectations• Collaborated with the kitchen and bar teams to train a seamless flow of service and uphold high-quality standards• Assisted in managing reservations and coordinating special events, showcasing strong organizational skills Show less