Experience

QATestLab

• Cyprus
• IT Services and IT Consulting
• 100 - 200 Employee

• Program Operations Manager

  • Apr 2021 - Present

  - Team development (drawing up development plans, developing hard and soft skills); - Managing QA and Project Management teams: communication with the teams, supervising the quality and speed of performance, monitoring of statistics and performance indicators, resolving emerging issues, helping to draw up development plans and monitoring their implementation, interviewing new candidates and helping them to adapt, carrying out salary revisions; - Work with clients: negotiating, resolving disputes, work planning, helping with achieving business goals; - Cooperation with company departments: sales, finance, HR, marketing and others. - Solving issues on projects, within the team and the program; Show less



Aviacontact.com

• Operations Manager

  • Aug 2018 - Apr 2021

  - Team management up to 100 specialists;- Developing team leads;- Setting and implementing workflows;- Collaborating with other departments;- Monitoring and maintaining SLA;- Monitoring and reporting team KPIs;- Motivating team members.

• Back Office Manager

  • Nov 2014 - Aug 2018