Maksimas Šiktorovas
Product Owner at Ruptela- Claim this Profile
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English Professional working proficiency
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Lithuanian Native or bilingual proficiency
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Russian Native or bilingual proficiency
Topline Score
Bio
Aleksandr Zaleschevsky
great team member
Aleksandr Zaleschevsky
great team member
Aleksandr Zaleschevsky
great team member
Aleksandr Zaleschevsky
great team member
Credentials
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Customer Service
DOOR Training and Consulting BalticJun, 2017- Nov, 2024
Experience
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Ruptela
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Lithuania
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Telecommunications
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1 - 100 Employee
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Product Owner
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Feb 2023 - Present
- Ownership of a tracking device configuration desktop application, communicating its vision to stakeholders, planning its roadmaps, managing development and preparing design mock-ups.- Implemented user statistics, analyzing user data and behavior, making decisions based on metrics. - Liaison between clients and development team for new feature implementation by analyzing requirements, preparing user stories, technical specifications and mitigating development blockers.- Ordered jobs fulfilment - Extracting client's needs, generating development requirements, estimating development scope with the team, managing delivery. Show less
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Head of Customer Success
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Jun 2022 - May 2023
Leading the customer success function with a vision and strategy to provide customers with a voice, support, guidance and knowledge resources that will facilitate the achievement of their business objectives using the organizations products and services, drive sales and increase revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle.
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Senior Field Application Engineer
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Apr 2021 - Jun 2022
Mentoring new region colleagues (product and process).Participating in product development process as subject matter expert.Become region subject matter expert in telematics.Constant dedication for client onboarding process effectivity improvements.Thinking one step ahead and offering solutions, not just stating problems.Willingness to make extra mile to reach the best result.Training clients.Video tutorials and instructions for clients.Assist customer to understand products and perform demo for various field applications (Software and Hardware).Install and configure system and perform troubleshoot on process and resolve issues.Provide technical support to customer and configure services. In the field and online.Analyze customer requirement and ensure product meet customer requirements appropriately.Cooperate with Research and Development team, identify issues and resolve them .Perform troubleshoot on issues and perform tests on bugs.Analyze applications and provide expert advice. Show less
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Field Application Engineer
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Mar 2019 - Apr 2021
Onboarding, mentoring and providing technical support for Service Providers from: Asia, Europe, AFME and USA Market. Analyzing technological problems in installed application systems/devices, checking its technical resolution and working condition, and fixing the same if required. Providing best solution for clients' needs.
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Order Fulfillment Specialist
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Dec 2015 - Mar 2019
Fulfillment of an orders; Communication with clients; Physical work with IT hardware products; Technical support for the work of installers;
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DJ ~ Lavr0V
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Belgium
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Advertising Services
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400 - 500 Employee
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Photographer
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Dec 2010 - Present
I'm a self-educated photographer. I'm always open for serious projects, interesting and crazy ideas of photo sessions. I'm a self-educated photographer. I'm always open for serious projects, interesting and crazy ideas of photo sessions.
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EIT Sprendimai
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Lithuania
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IT Services and IT Consulting
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1 - 100 Employee
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Electronic-equipment assembler
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Sep 2015 - Dec 2015
Cameras, Security and Fire Alarm Systems, LAN and WAN computer networks installation. Cameras, Security and Fire Alarm Systems, LAN and WAN computer networks installation.
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Administrator
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Aug 2011 - Sep 2014
Communicating and providing necessary information to customers, Tennis court reservation and supervision Communicating and providing necessary information to customers, Tennis court reservation and supervision
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Photographer
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Mar 2011 - Dec 2013
Photographer, Use photo enhancing software, Analyze and decide how to compose a subject, Use various photographic techniques and equipment, Customer communication. Photographer, Use photo enhancing software, Analyze and decide how to compose a subject, Use various photographic techniques and equipment, Customer communication.
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Automated-assembly-line operator
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Dec 2010 - Feb 2011
Print finisher, Factory Assistant in print and creative media company. Print finisher, Factory Assistant in print and creative media company.
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Flamingo Land Ltd.
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Kirby Misperton UK-YO17 6UX Malton, North Yorkshire (United Kingdom)
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Catering Assistant
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Jul 2010 - Oct 2010
Cleaning the kitchen, Carrying out basic food hygiene preparation tasks, Ensuring chefs are equipped with the food and tools they need, Helping the chef get ready for service by preparing food, Helping to serve meals to customers. Cleaning the kitchen, Carrying out basic food hygiene preparation tasks, Ensuring chefs are equipped with the food and tools they need, Helping the chef get ready for service by preparing food, Helping to serve meals to customers.
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Sportland LT Ltd.
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Ozo st. 18 LT-LT-08243 Vilnius (Lithuania)
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Sales Consultant
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Nov 2009 - Jul 2010
Greeting customers who enter the shop; Assisting shoppers to find the goods and products they are looking for; Being responsible for processing cash and card payments; Answering queries from customers; Giving advice and guidance on product selection to customers; Keeping the store tidy and clean; Responsible dealing with customer complaints; Receiving and storing the delivery of large amounts of stock. Greeting customers who enter the shop; Assisting shoppers to find the goods and products they are looking for; Being responsible for processing cash and card payments; Answering queries from customers; Giving advice and guidance on product selection to customers; Keeping the store tidy and clean; Responsible dealing with customer complaints; Receiving and storing the delivery of large amounts of stock.
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UAB Vedrana
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1 - 100 Employee
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Sales Assistant
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May 2007 - Sep 2007
DIY store. Assisting shoppers to find the goods and products they are looking for. Giving advice and guidance on product selection to customers. DIY store. Assisting shoppers to find the goods and products they are looking for. Giving advice and guidance on product selection to customers.
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Education
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2009 - 2015
Vilniaus Universitetas
Bachelor's degree, Business Administration and Management, General -
1997 - 2009
Vilnius secondary school named after A.Pushkin
Secondary School Diploma, Secondary Education and Teaching -
2005 - 2007
Natalijos Kazakovos Computer School
Certificate of Computer Technology, Computer Technology/Computer Systems Technology
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